The Little Toy Company feedback

[Batfan007]

Does anyone know if the people that run Little Toy Company are away or something?

I've been sending email for weeks, and not getting any response.
So far all my past orders have been hassle free, well packed, on time etc.

But I have a bunch of pre-orders up, and not sure what some of them even are as it was months ago I ordered (quite a few) and don't want to accidentally buy two of the same toy etc.

I accidentally deleted the older emails (months ago) that told me what was in those orders (auto-generated when you buy anything) and I've been emailing for several weeks now to get an update of what orders I currently have (that are paid for) and not getting ANY response.

My email tracking tells me that they were opened/read, but not responded to.

It's odd, as I used to get replies within a day or two, or a week at most.
Now I'm like.... well if they are not going to respond to a query for the items I've paid for, then I'll be shopping elsewhere. I can understand if they were on holiday or something, but it's been well over a month or so of not getting responses.

I've been wanting to buy some more stuff there, but held off and not bought anything else since. Is anyone else here getting this experience????

[DarkHyren]

Does anyone know if the people that run Little Toy Company are away or something?

M-bot posted this on the 22nd (of October) in the other LTC thread

Caught up with Adam @TLTC yesterday - they’ve been without substantive internet for the last week or so so haven’t been able to update their website entirely with the new items in stock.

So perhaps they still are having difficulties and/or catching up with emails.
Remember, so long as you paid with credit card you have 120 days from when the ETA passes to dispute, so if you're really worried (and after dealing with Voldemort who could blame you) and you cant get a reply from them that option is always there.
But hopefully it wont come to that, it seems they are still sending orders so try and give them the benefit of the doubt

[Batfan007]

Tried they facebook page and got a response same day , and finally an update on the orders placed a while back.

They said they never got / saw the old emails.

So im guessing they went to "spam" or they changed something over and they were lost / unread or whatever.

Who knows, but im relieved and will just use FB option now.
Most of the time I have no need to actually contact, it's just that it had been several months, and buying stuff from multiple places on pre-order, (that is 6-12 months away from release) it can be hard to keep track of stuff, and easy to accidentally but the same thing twice etc.

I could swear I already ordered Kup, but apparently not, so will grab one next week or so.

[Deano85]

I had Topspin and Octone on order but found Topspin while out shopping a few weeks back. I emailed them this afternoon about removing Topspin from my order.

They were very prompt in replying and refunding the money I had paid for Topspin.

Have used them in the past for other transformers purchases and everything is packaged well and arrives quite quickly.

Sucks that we've had to wait soo long for some of these Titans Return figures but I guess that isn't their fault. Should be receiving my Octone soon

[yoshi594]

Has anyone heard from them? I haven't had a reply since thursday been using facebook.

[Jellico]

Email reply on the 1st. 1 day response.

Had a box of goodies arrive yesterday. Took about a week.

I used a chain of emails going back to an original "contact" link on their web page.

[yoshi594]

i've facebooked everyday, messaged using an old email chain and created a new email through the contact page...no dice since the 2nd of november.

they on hiatus or something?