Dear Customer,
During these challenging times, Australia Post is working hard to deliver your parcels. Current volumes however exceed even our busiest Christmas period and we are processing close to two million parcels a day. This heavy volume coupled with significantly reduced flights and the impact of social distancing in our facilities has led to delays.
To adapt to these pressures we’ve made the following changes:
Facilities are operating 24/7 and our drivers are delivering on weekends.
Fifteen new or repurposed processing facilities have been added to increase capacity.
Eight extra freighter flights have been added within Australia so we now have seventeen dedicated air freighter flights per day.
Hundreds of casual staff have been recruited into the network and contact centres.
International notifications have been updated for better visibility and we’ll advise you if your parcel needs to go by sea.
Some small changes to help us move your parcel faster:
Make sure that the label and barcode on your parcels are clearly visible so it’s easier for us to scan.
Update your delivery address so your favourite websites know that you’re working from home.
Where possible, use flat standard packaging, as this will make it easier for us to manage and deliver.
Check the international updates section on our website to see which overseas destinations we are currently sending to and receiving from.
For those sending or waiting on international parcels, please be aware that there are significant delays to many destinations due to limited flights and government restrictions. Impacts to the United States of America, New Zealand, Germany and France are significant with severe delays being experienced. Where airline capacity does become available, we continue to prioritise Express Parcels. A number of destinations also have full service suspensions where we are unable to move parcels due to airport closures or major delivery issues.
We understand that these international and local impacts are frustrating, but our posties, delivery drivers, Post Office team members and contact centre staff are doing their best, so please show them a little understanding.
As a reminder, our tracking tool provides you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit.
To get the most from the post and to stay up to date on on all service impacts, please visit our website.
Thank you for your patience.
Your team at Australia Post.