I'm nice, but they are not. They made the mistake first, not me. If they want to run the business for long term, they should refund the return postage to show their apology.Quote:
Originally Posted by Ralph Wiggum
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I'm nice, but they are not. They made the mistake first, not me. If they want to run the business for long term, they should refund the return postage to show their apology.Quote:
Originally Posted by Ralph Wiggum
You raised a Fair Trading claim against an online store over $7.45 when it sounds like there has not been much discussion with them and they have indicated that they are having email issues at the moment?Quote:
Originally Posted by BJ3226
Taken from their FB page:
Premium Collectables
August 23 at 1:28pm · · Work & Money
Please Note, there is a small delay with our customer service emails turnaround times, it is roughly 72 business hours for a response, we hope to have this back to normal response times by weeks end. apologies and thanks for your understanding
I would seriously just consider calming down and responding with them in a polite manner. Like I said, I cannot imagine they will not agree to pay your postage. There may simply be a misunderstanding in communication. Jumping to formal complaints so quickly just seems a little rash imho.
Quote:
Originally Posted by Raider
'there wil be no refund for the return postage
our owner has specified this to be relayed to you.'
That's their reply. The customer service got a NO from their boss, and they passed the NO to me. That's it.
This is not just about the $7.45. It is about customers' rights, yours and mine, a matter of principle.
They have no right to ruin our rights.
If they showed apology, I wouldn't do this. They didn't said any words which means SORRY, but I said a lot of THANKS. Again, respect is mutual.
I would do the same. Its not about the $7.50 as it is them acknowledging their mistake.Quote:
Originally Posted by BJ3226
They should change how they deal with their customers. Its their mistake, at least be gracious and accept it and not just say "NO". Just really poor customer service from my perspective. Again its just $7.50 vs the loyalty of a potential customer.
Hi,
I received an incorrect product from Premiumcollectables, but they showed no apology and refused to refund the return shipping.
It is bad business.:mad:
Do agree with you:).Quote:
Originally Posted by Glitchdan
Their customer service is bad, not just short term delayed, actually always delayed. That's why they don't accept Paypal. They think they get our money and give us any rubbish products and then we can do nothing. They are wrong.
I regretted that I bought something from them, and their a bit low price can't heal the headache from their bad customer service, and even some prices are not competitive.
There certainly appears to be more to this matter than meets the eye. In any case you should seek your remedy and there are plenty of other online stores you can deal with on future purchases.Quote:
Originally Posted by BJ3226
Yes, this is my first experience with them and the last.Quote:
Originally Posted by DaptoDog
You should hold that back , wait and see,Quote:
Originally Posted by BJ3226
Not going to tell you why but be patient and don't be aggressive.
I recall I had to pay shipping if I were to return the thundercracker mp due to fault which you know. However for an error in their part to send an wrong item and then asking you to pay feel weird. Only saying this because I find it hard that they are willing to give a fort max for free but go thrifty over a mistake.Quote:
Originally Posted by Ralph Wiggum
I can see he already filed a case, so it's out of our hands now.
I can recall the case， if they are willing to refund the return shipping.Quote:
Originally Posted by drifand
Just to break the tension in this thread a bit. I received Crash hog and dumpyard last week and Takara legends Galvatron, Hardhead and Skulcruncher this week.
Everything arrived niceley packed with the usual packing paper and I must say the artwork on the Takara boxes are glorious!
ACCC website states that the consumer is responsible for returning the product (including shipping) but is entitled to recover reasonable postage costs if the product is confirmed to have a fault. It's a bit of protection for businesses for spurious return claims. If you had chosen to return Thundercracker, I'd assume you were entitled to recover the postage costs as he was clearly broken.Quote:
Originally Posted by drifand
I'd think an incorrect item sent is pretty straightforward.
In my case，the mistake was not from the manufacturer，but from PC themselves，so I think the term is not applicable.Quote:
Originally Posted by Ralph Wiggum
I wish you the best BJ3226. Poor form on PC's part - no excuse.
Thank you.Quote:
Originally Posted by Ploughmans Lunch
Do you have a screen cap of PC reply saying not paying for return ship etc, seems strange any seller would cheap out on such a low amountQuote:
Originally Posted by BJ3226
Do hope u get this sorted tho
Given that you posted here on the 23rd, and decided on the 24th that their response was too slow and you wanted to file a complaint with fair trading, I'm not entirely sure that we're hearing the whole story..... and if you've read a similar thread about a disgruntled tf source customer, that civility is more likely to result in a favourable outcome. I won't repeat the advice here, but see http://www.otca.com.au/boards/showthread.php?t=23258
Yeah on the other thread PC replied that all of these allegations are a myth..Quote:
Originally Posted by aching878
I think you'll find they said "smudge the facts" meaning we aren't getting the whole situation and pc cant comment on the current problem meaning we will only ever have one side of the story.Quote:
Originally Posted by Glitchdan
'there wil be no refund for the return postageQuote:
Originally Posted by aching878
our owner has specified this to be relayed to you.'
Their reply. I don't know how to attach a picture.
I think there should not be any discussion of whether PC should cover the return shipping or not, because they made the mistake of sending a wrong product. There is no excuse.Quote:
Originally Posted by reillyd
I don't make trouble out of nothing.
PC respects customer privacy which is why they won't openly discuss this issue on a public forum, but they have said in the past that if the buyer wishes to legally waive their privacy rights in a formal email they will discuss the matter in public for everyone to see.
I suggest BJ3226 either handles this in a calm civilized matter privately or waives those privacy rights if they wish to discuss the matter here, as this continued discussion is not getting anyone anywhere, your displeasure has been noted but it seems that calmer heads would prevail here.
PS: If you wish to show any screenshots it is recommend to host them on a free photosite such as http://imgur.com/ and share the link here
We'll maybe if PC spent the time replying and sorting out to the customer instead of posting in another thread saying that someone is "smudging the facts", then all of this drama would suddenly go away.Quote:
Originally Posted by ZoonMaster5000
Instead they chose to play the masses and bank on their good will by essentially saying that the allegations are false, hence just a myth...
Thanks.Quote:
Originally Posted by DarkHyren
I have asked why there will not be refund of the return shipping and see how their reply will be.
If they can refund it, I will recall the case.
I just want to tell my story to the people here. It is true, but it is up to you to believe or not.
We don't know what was said between the two parties involved nor how much correspondence went back and forth between the two, add to that that PC are a busy business with multiple things to deal with at any given time and the fact that they legally can't discuss this matter in public without consent and it's unfair to put all the blame on any one person or organization.Quote:
Originally Posted by Glitchdan
The fact is that most of us have had very few, if any, issues dealing with PC, and the few that there have been generally were been able to be sorted out calmly between those involved, which is why the majority would be in doubt, especially over a small amount of money when they have dealt with much costlier issues in the past without drama.
Well another fact is quite a few here have experienced some issues with PC, especially in the communications department. If that email is worded exactly as it is, i'd be pissed off too.Quote:
Originally Posted by DarkHyren
I understand that they are a busy business, but their core of their business is to provide a good customer experience, whether if you are a old or a new customer. If a customer is having trouble, a good business will ensure that this is sorted out as quickly as possible.
And by the way, it is their mistake in the first place. If this is true they should sort it out.
PC list PE PC-11 as PC-11 part1 and PC-12 as PC-11 part2. These listed names are very confusing and have confused themselves.:confused:Quote:
Originally Posted by Glitchdan
Here are the links.
http://www.premiumcollectables.com.a...omputron-part1
http://www.premiumcollectables.com.a...omputron-part2
Has anyone who ordered the latest Titans Return Legends (Wheelie, Stripes, Rewind) from these guys recieved theirs yet? Just wondering wether PC have missed me or that they are slow to get them.
Wait a minute, are you saying you ordered the wrong item and then want PC to replace the item and pay postage cost for you to return it to them? SO you ordered PC-11 part 1 (which has a picture showing it as PC-11) but you really wanted PC-12? This is starting to make sense on whey they would not agree to postage.Quote:
Originally Posted by BJ3226
The plot thickens! :p
In any event, as others have suggested, I think its time to move on from this unless you are willing to waive your privacy rights so PC can respond or you are willing to upload all your correspondence, both to and from PC, for everyone to see. Getting your version of events with no supporting evidence isn't going to sway many people, especially given that you are very new to this forum.
Ok, just caught up on this issue (I think). Quick question BJ3226, on your account page where you have your purchase record, does this state the correct item you ordered? If there is a difference between the one you bought and the one that was delivered then it would be an error on PC's part and a cordial message to them explaining this should clear it up. However if was an error in purchase as Raider made mention to then PC are in the right not to refund postage as per their T&Cs.
This.Quote:
Originally Posted by BruiseLee
If you ordered part 2 (PE12) and they supplied PE12 but you wanted PE11, I'm afraid thats your boo boo.
It doesn't matter if their description is confusing - you should always make sure 100%.
Its would be the same if you ordered the wrong item from say a Japanese site, and then blamed them because you mistranslated it - cant blame them can you?
Some people fight for freedom from persecution, others for equal rights.......
and then there are those that fight for a couple of bucks in postage costs :rolleyes:
Seriously, pick your battles.... Life's too short to worry about such trivial things
Quote:
Originally Posted by BJ3226
Quote:
Originally Posted by BruiseLee
Quote:
Originally Posted by Borgeman
Quote:
Originally Posted by Raider
Sorry for the mega quotes, but to be fair to BJ3226 nothing he has said indicates he ordered the wrong upgrade kit. He believes he ordered PC-12 and is simply pointing out that PC's clumsy naming to differentiate each kit may have confused their own staff. There should be no confusion about which is which because the "Part 2" link clearly shows PC-12 in the picture.Quote:
Originally Posted by BJ3226
I agree with everyone else here that we really need to wind this up, the point has been made.
Man this thread gets epic sometimes.
No, I ordered PC-12, but they sent me PC-11. I was not confused.Quote:
Originally Posted by Raider
Why did you think I ordered a wrong product?Quote:
Originally Posted by Borgeman
Again I ordered PC-12 which they listed as PC-11 part2.
I was talking hypotheticals, based on the path the thread had taken.Quote:
Originally Posted by BJ3226
People thought that you might have made that error, I was just saying IF it was true, then you have no reason to be annoyed.
If that's not true, then fair enough.
Like most said this will go on forever unless either party decides to allow public info if you intend on keep going with the convo here.Quote:
Originally Posted by BJ3226
if you need to squash any misunderstanding then just get a screen cap of your order that shows your order number and that it shows PC 11 part 2 was ordered, else this will just keep going as a he says she says scenario
Sorry if this has been covered, but what is the reason for the ramjet hold up. Is it the QC issues , still making them, or did they get sent by rowboat from China ? :)