Premiumcollectables (PC) (Australia) feedback

[BJ3226]

You raised a Fair Trading claim against an online store over $7.45 when it sounds like there has not been much discussion with them and they have indicated that they are having email issues at the moment?

Taken from their FB page:

Premium Collectables
August 23 at 1:28pm · · Work & Money
Please Note, there is a small delay with our customer service emails turnaround times, it is roughly 72 business hours for a response, we hope to have this back to normal response times by weeks end. apologies and thanks for your understanding


I would seriously just consider calming down and responding with them in a polite manner. Like I said, I cannot imagine they will not agree to pay your postage. There may simply be a misunderstanding in communication. Jumping to formal complaints so quickly just seems a little rash imho.

'there wil be no refund for the return postage

our owner has specified this to be relayed to you.'

That's their reply. The customer service got a NO from their boss, and they passed the NO to me. That's it.

This is not just about the $7.45. It is about customers' rights, yours and mine, a matter of principle.

They have no right to ruin our rights.

If they showed apology, I wouldn't do this. They didn't said any words which means SORRY, but I said a lot of THANKS. Again, respect is mutual.