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Face it dude, whether pc apologies you were not impressed.
You can at least be more professional and people will not label you as a troll and probably you get respected more. As most people already know you are not buying from them hence why you got shot at. Just saying.
Yes I do agree pc is a bit careless since people already comment on their fb page. And they let that slip under their radar. Action to emails are more of priority over the discounts atm, this shows you are on top of it.
Why would I be impressed by poor excuses that have a hint of bs? I suppose I'm not easily impressed by a business that has people waiting months and months for a released item, waiting weeks for a refund, and not getting email replies (before pc holiday break)Quote:
Originally Posted by drifand
Labelled a troll and no respect lol. Sticks and stones, and I couldn't care less if I'm not liked or respected as my self worth isn't dependent on others opinion of me on social media.
I still have outstanding preorders with pc therefore that still makes me a customer, so I'm entitled to having an opinion as much as the next customer who still buys from pc does. Maybe i should finish a comment with "just saying"?
Don't worry drifand, once all my orders have been fulfilled I'll be done with these threads and leave you all to wondering where your purchases are, how much longer, why won't you answer my emails, and all the other wtf's I've seen here and on other forums relating to pc. Don't blame me for my hostility towards pc, blame pc for not stating in their terms and conditions that there can be waits of up to months after release for items and they'll hand out refunds whenever they can be bothered. Had i known that to begin with, i never would've placed orders with pc in the first place
Maybe pc's crm tool is responsible for lack of response to customers comments and questions on their fb page lol. Or maybe Scott can't do cs emails, social media management, packing, etc all on his own.
Don't know but my work crm did stuff up and I wasn't getting my team's email.
Anyway hope they realise they do need to action unanswered emails, that is all from me.
Move on people please... and let current *customers* post up their feedback, when it is applicable.
Unfortunately to my knowledge PC doesn't control how their shipment is packed out of Asia. That combined with the distance means they probably get quite a number of sub-collector grade boxes. If you wish to prioritise package quality over price then buying stuff direct from Japan or HK that is packed well by the seller is from my experience your best chance at getting a nice box. Also (if you can afford it) buying doubles and then selling the lessor quality box is another way to improve your odds. Still, there is no guarantee on box quality no matter how you purchase.Quote:
Originally Posted by RobinT
Received Badcube's Lorry on Friday, delivery took a day via StarTrack Express (faster between Capital cities I guess).
Item was packaged very well, no dents etc on the box.
Still waiting for a reply to emails (which they posted about a possibly reason for delay), still waiting on a partial refund, and still waiting for MP Thrust.
I'm kinda curious, is it just the TT releases that seem to come in batches and take forever to fill? I've ordered 3P stuff from PC and they seem to arrive a little after release (as expected) but not many months like when I order TT stuff. Can't speak for other product lines though as I have only ordered TFs from them, not Marvel/DC or Star Wars etc.
My next 3P will be FansToys Grinder (expected after CNY) so will be interesting to see how long that one takes. Wonder if I'll have Thrust by then.
Anyone received Fantoys FT-07X Stomp? Pre-ordered sometime in July but no news so far.
Also waiting on shattered glass prime, skywarp and soundwave, but received badcube speedbump just a few weeks after release.
Just got the shipping notification for MP Primal.
I'd say purchase directly from Japan as getting it from HK still adds that extra bit of distance and thus odds of damage to the box. You may consider ordering from two different Japanese sources (e.g. one from HLJ another from Amazon JP etc.), thus separate shipments.Quote:
Originally Posted by DaptoDog
But you're right, there are no absolute guarantees, but hopefully these tips can help minimise the risk of receiving a toy with a damaged box. In the event that both toys have damaged boxes you might see if you can swap with another collector who doesn't care about the box but their box isn't damaged. Cos I literally can't even give my boxes away even though they're in great condition and I'm forced to chuck them in my recycling bin.
Sometimes people start a business with the best intentions, and a very good at it. Some are very bad at it, Premium Collectables is unfortunately the latter, with no real signs of improvement happening anytime soon. (I am aware of the email-20%-crm thing, my emails never got a autoreply)
They react like a scolded child at school, very quick to pass the blame and fault as not their own, and any excuse they create they feel customers should except.
It will be interesting to see what happens to PC over 2017 - I wish you all, the customers, luck with your further interactions with them.
Quote:
Originally Posted by XMan
Yep clearly they don't accept blame and blame others... :confused: Try and keep the posts as factually accurate and less overtly biased. The point is to provide feedback, not your own overly biased view, be it a PC fanboy who defends everything or a PC hater who just wants to continually whinge about them.Quote:
Originally Posted by Raider
I've currently got a lot of preorders with PC. I'm not too fussed about waiting as I like the bargain prices. My main concern now is what would happen if PC went belly up/AWOL/out of business. How do we get our money back if that were to happen? Would credit card companies give our money back even months after "purchase"
Generally speaking you will be classed as an unsecured creditor in an administration/liquidation scenario and you would prove for the debt in the winding up or a Deed of Company Arrangement. In most instances, you will not recover anything, if you do, it may be a few cents in the dollar. You could be lucky and the company trades out of the financial difficulty but that is rare too.Quote:
Originally Posted by Dinkydarth
You may be able to request a chargeback on your credit card if you used one to pay however most time frames for such a request are around 30 days from the issue date of your last credit card statement. It varies with banks/cards.
After seeing this two weeks ago I thought finally my son's blaster, which I ordered in April as a Christmas present for him would be on it's way, yet for some reason I'm still waiting (9 months since I ordered, over 6 months since they received stock and has been available in retail stores) which puts into doubt the excuse they gave me back in early November for the whole delay in the first place. Oh yes and it's now been over 3 weeks and no response to my email.Quote:
Originally Posted by iscreamonstars
Just leaving some (what I understand to be) positive feedback for everyone based on the business model we are all supposed to support. Oh yeah I almost forgot. "I don't mind the wait, 2 months, six months, a year, so long as I get those cheap cheap prices (I mean receiving the product is secondary to that after all) clearly they are the standard all businesses should strive towards and anyone who says otherwise about their service is a bit of a drama queen or troll, keep up the good work PC!"
Yep starting to worry about that too now, (I have about a thousand dollars worth of pre orders still with them) they do seem to now be following a strikingly similar model as TFI DownunderQuote:
Originally Posted by Dinkydarth
I wonder if we can cancel pre-orders and get our money back then? money saved would all be negated by the losses if the company goes down!
Has anyone been able to cancel preorders and get a refund?
Yes I have in the past. Just send them an email about it.Quote:
Originally Posted by Dinkydarth
Yeah, odds are you'll lose most if not all of your money. Anyone remember OneTel.? :oQuote:
Originally Posted by Raider
Sorry I take this back. I was operating under the assumption that PC was incorporated. It actually runs as a sole trader under ABN 49 768 067 053. My statement needs modification to an individual context. Replace administration with controlling trustee, liquidation with bankruptcy trustee, winding up with bankruptcy and Deed of Company Arrangement with Personal Insolvency Agreement. Outcome is still the same.Quote:
Originally Posted by Raider
Quote:
Originally Posted by GoktimusPrime
I think, more recently, people here have been burnt by TFIdownunder right?
TFI was man enough to post his sincere apologies, he posted his life story what happened and How he is now actually refunding everything he owes to customers. I say is a very brave act and imo he should settle down and relax as he was doing it out of the interest of helping Australians to get items.Quote:
Originally Posted by Dinkydarth
If people cause wild panic and start cancelling items is what brings a company down. We all loose. I would like to hope PC does their research well as in what are so called popular items that collectors want rather than blindly invest or risk bringing some shelf warming items that you need to clear.
From my point of view, if you can't handle giving the discounts, don't do it, if you have to change certain policies to ensure a better company, do so, even if that means certain perks has to stop. Loosing a few customers is better than loosing your company. Do not feel too comfortable in relaxing as that is how you loose important customers who genuinely wants to support but you turned off. Never be arrogant, treat each customer as important as the next, you will do better.
Problem is people not knowing what they were in for when shopping with pc because pc never told us on their website how they conduct business. Once the poor service came to surface on forums, it was met with pc saying that service has been sacrificed in favour of low prices. Since then loyalist customers have swallowed that excuse and have been using that in pc's defense whenever an unhappy customer voices their opinion on forums. Not only that, these unhappy customers have been verbally attacked by other collectors and customers of pc, being called trolls, unprofessional, and impatient because they don't feel any more than waiting a month after release is reasonable and have something to say about it. And let's be honest here, pc's service is below standard on average.
It's a shame that pc has managed to condition some collectors that their poor and inconsistent service is acceptable business practice, that unhappy customers are in fact not customers but trolls with agendas, and it's an even bigger shame that pc have created this division amongst us all here in the collecting community
We don't need to be grateful we have pc, we don't owe Scott our loyalty, we don't have to change to suit scott. Scott has to earn our loyalty, adapt to and balance customer requirements, and be grateful he has customers because he's trying to stake his claim and make a buck in this market, a market already saturated with reputable businesses.
All pc needs is competitive prices combined with the energon rewards scheme and free postage ($100 club) to compete and l dominate. For us aussies, saving on shipping alone is saving enough and good reason to purchase from a local store. How cheap and easily bought off does he think we all are?
Simply, PC has been reliable for me this is why i trust them. Besides Ramjet which they eventually gave us a refund for, i havent had a problem besides extended delays which im happy to accept.
Your experience is obviously different to mine but for me they've held up their end of the bargain by (eventually) delivering my goods, well packed and in good condition.
I think this is the case with many people who like using PC.
But i can understand the lack of communication can be frustrating.
And in my opinion i dont think anyone should be worried about PC going under. They currently appear to be far, far more popular and bigger than TFI if that's any indication. No use being worried for no reason.
There is a difference between condition and knowing that pc is not beside tt factory which people have the wrong concept as they are not buying straight from there. They need to source for it cheaply and get it in cheaply so they can sell it cheaply at the sacrifice of time of getting one.
It is the same when I order my items from Singapore, I need to remember that they have to wait for their stock to arrive before they can ship to me. It's not the same when you order from hlj or ny as their stock is catered and ready at release date. Very big difference which I find a lot of people failed to understand and start whinging. But I guess most people know how they work and if you can't tolerate long waits, then don't be silly to bite even if it's cheap.
My experience with pc are a good mix, some not so good but some fantastic.
I am waiting for pc to reply my queries on my ramjet. Other then that feedback is left whether they take it on board.
They clearly don't dominate if you have voiced your concern and decide to shop elsewhere, don't be silly. Their success has nothing to do with your decision on where you decide to buy. End of the day, they must be reliable or cheap price means nothing.
And they took their time to except and take responsibility for that after mounting pressure to do something.Quote:
Originally Posted by Raider
I have unfortunately had a poor customer experience with them since my first order, I apologise that upsets you. I won't get into the guts of it as it seems I'm not permitted to provide feedback of my personal experience. What is happening to OTCA?
I think you still can provide your personal feedback experience :)Quote:
Originally Posted by XMan
I initially was slow to make regular orders with PC given the risk on the up front pre orders. Ultimately I got more comfort from the fact that they were getting so many orders that the risk of default became less and less. From an outside view, they don't appear to be taking much risk at all on their inventory because it is basically all pre paid. So they are unlikely to take big losses on stuff they are unable to sell. Really as long as they are making a profit on these pre orders everything should be ok. Regardless there is still an element of risk involved and I'm not happy lending my money out for 8-10months on these pre orders on an increasingly regular basis.Quote:
Originally Posted by Dinkydarth
As for people still waiting on MP Ramjet, I've just sourced a 2nd Ramjet from Amazon Japan for ~A$170 with free shipping to a Japanese address (I use Tenso). Shipped to Australia will be $200-$220 depending on the shipping method and if you have other items to ship. That's really not much more than the PC price so if it were me I would take the refund and source it from Amazon Japan.
Like any new business, I have a wait and see attitude. After seeing how it all works, I felt confidence to try myself. Aside from the long waits, I've had no real issues with them. My 2c. Everyone has their own opinion and experiences with them.
Why is it that people with bad experiences when people respond to them feel like they are being attacked? I'm genuinely curious
I bought mine at $210 however is a lucky draw mine was mis assembled.Quote:
Originally Posted by DaptoDog
Because we're accused of being 'overtly biased' or that we have it wrong, or the worst, we're simply trolling.Quote:
Originally Posted by 1AZRAEL1
I provide my feed back as caution, one of the definitions of feedback: information about reactions to a product or service, a person's performance of a task, etc. which is used as a basis for improvement.
Though like I said originally I hope everyone has good experience with them in future interactions :)
Is how you approach and post though.Quote:
Originally Posted by XMan
I mean read this
"Lol. We stuffed for the past 15 days despite our customers raising this issue on our fb page days ago. Here's 20% off, now shut up and leave us alone
"
Tell me that's not an attack on the company and is nothing more than trolling?
While he could have instead posted that's still a poor attempt as people commented on Facebook about their emails and they didn't pick that up.
So you tell me frankly are we actually defending when people just throw this kind of nonsense into someone who has genuinely apologise?
There is negative feedback and just bad comments know the difference.
I am not Darkness. I Just posted my experience with them as a customer.Quote:
Originally Posted by drifand
I am not permitted to do this? Why are some people feeling the need to have to argue this? I have not nit-picked or had a go at another's experience, nor challenged their opinion as much as I may disagree.
I have found that people have had vastly different experiences with PC and that everyones experience should be valid and considered.
I know there are a lot of fans of PC out there (I am one who has never had a bad experience) but I don't feel I need to defend PC when things go bad for someone else. Saying that I also feel some people overreact about a situation or are surprised when things go bad when this thread should give everyone an idea of the two extremes of people experiences.
This thread should not be one where forum members are attacked for their opinions as it is a feedback thread so really no one is right or wrong.
Says the member who's got a reply and retort for just about everyone who leaves a comment he doesn't like or agree with on this thread.Quote:
Originally Posted by drifand
Snap! You've been waiting for that bite from me for a few comments now. Pulled on the line and hooked my mouth real quick hey.Quote:
Originally Posted by drifand
Thanks for proving my point, and that'll be the last you and i converse. I fear I'm being dragged down to your level here, and one of us has to take the higher road, may as well be me. So long drifand. You have my best wishes 😚
I do agree...Quote:
Originally Posted by spiderken17
However, I think the key purpose for this thread is for objective buyer feedback.
Thus all the subjective stuff e.g. assumptions that the business is going to fold, negativity, etc. do really need to go.
Let's just keep to the objective comments and feedback folks :)
My personal experience with PC...
when I had a query regarding my pre-order which was yet to be fulfilled, I emailed them and got a response within 3 days.
The item was then delivered as they'd promised me... on time.
Never had any dramas with them... but then again, I'm not one with overly high expectations for toys.
Their prices are very competitive and even better than a lot of Asian sources... Happy to stick to a local source for my hobby.
Well as I've mentioned earlier, my previous experience with PC has also been both good and bad. My initial purchase with them saw me waiting over 3 months for a supposed in stock item to be delivered where I found myself chasing them each time an eta they gave me had come and gone. Since they were a relatively new business at that time I put it down to inexperience or the usual struggles one can encounter during the initial stages of setting up the business.
My second lot of purchases were great, I received most of my items as soon as they were released which gave me confidence in their business and because they were Australian owned they became my preferred choice rather than sourcing from overseas. I also started promoting them to friends and other collectors I know.
Based on feedback I witnessed and their conveyed business practices (first in first served etc), I resigned myself to knowing that for some items, if I wasn't one of the first to order, I could expect about a 2 month delay in receiving my goods, and generally, as in most cases I usually keep most of my items to give as gifts for my kids, that scenario is workable for me and I won't chase them up for an eta on an item unless about 1 to 2 months have gone passed.
However in my next lot I ordered from PC, I ended up waiting 3 months for receipt of the item even though I ordered it literally as soon as it went up on their site. In that instance I followed them up and ended up receiving the item not long after they responded. Disappointing as it was not the best service i expected based on their business model and the fact others somehow got theirs months before me while I was left waiting for who knows what reason. Still I didn't find myself aggrieved enough to justify voicing a complaint about it.
However in respect of Blaster, which I have been waiting over 6 months for now for a pre order I made in April, I really can't see any justification for such a long delay. I am not talking about a hard to find or limited item here, it's a regular hasbro tr blaster which has been available in most retail outlets since August, surely it is reasonable to expect that someone like PC would be able to source one of these within a 6 month period of it being released and available everywhere, but apparently they haven't, and as a result stuffed my son's Christmas up, which has irked me even more about the situation. I really don't see any reasonable defence for the terrible service in this regard and believe anyone would be justified in being aggrieved in these circumstances. Anyone who argues to the contrary is out right full of it in my opinion. It is absolute shit service and anyone would be right in expecting better. And thats not even mentioning the lack of response to my email enquiries, which again has been 3 weeks, and the fact that other people who were in the same unfortunate situation as me receiving their item while I'm still left waiting (which puts in to doubt the excuse they gave me for the delay in the first place)
Yet the issue is when people justify this shit service by downplaying such incidents, or inadvertently turning the blame on the purchaser, i.e. Should have known about delays and shipping delays etc, which clearly still don't justify the six month delay in this instance, what it does is allow A business to be unaccountable for such actions and provide them free reign to continue this type of unacceptable service in the future. I mean I still have a thousand dollars worth of preorders with PC (which I made based on the great service I experienced with my second lot of purchases) and I really don't want to be waiting 6 months plus for all of them to come through now as well because we have allowed this standard to be accepted. I wouldn't want any one to experience the same service I have in the future
In comparison, I recently ordered a pergola from Bunnings, the order got delayed by the manufacturer by two weeks which stuffed our time frame for building it. Bunnings provided a discount on the price for the delay. When their second eta was missed, they provided us with a further discount and arranged for it to be delivered instead of us having to pick it up. Although their delays were frustrating and caused us some pretty big inconvenience, they offered us a form of compensation for their stuff up which would be considered a reasonable form of customer service to expect from any business
I'm not asking for a lot with PC, I don't want a discount if I purchase an item in the next week (there's nothing I want and why would I spend more money when Im not receiving previous items I paid for) I just want the item I paid for over 9 months ago which everyone else appears to have received months ago and feel that over 6 months for this particular item is an unacceptable amount of time to be waiting for it with no response or update for that matter.
I really don't see how my grievances with this current order can be seen as unreasonable, I think it's fair to say if someone expressed a similar experience with any retailer for that matter, the majority would be justified in considering it unacceptable and outright shit service.
As for the comparisons with TFI downunder, let's face it, if PC utilised PayPal like TFI did, based on most of the complaints about their service, they would be facing similar struggles As TFI did right about now, choosing to go without PayPal certainly worked favourably for their current business model that for sure. And then there's the fact that their PC TV channel (which I'm not sure who asked for) appears to have the same eta as TFI's new website
Do you think expecting receipt of an item you pre ordered and paid for in April, which has been regularly available in retail outlets for over 6 months now, is an "overly high expectation" for a business that sells toys?Quote:
Originally Posted by ChlorHex
I'm also still waiting for a Blaster I ordered about the same time, and have had 3 emails this year with no reply... :confused::confused:Quote:
Originally Posted by Meister