Originally Posted by GoktimusPrime
Yeah, odds are you'll lose most if not all of your money. Anyone remember OneTel.?
I think, more recently, people here have been burnt by TFIdownunder right?
Rank 6 - Dedicated Member
Yeah, odds are you'll lose most if not all of your money. Anyone remember OneTel.?
I think, more recently, people here have been burnt by TFIdownunder right?
Rank 6 - Dedicated Member
TFI was man enough to post his sincere apologies, he posted his life story what happened and How he is now actually refunding everything he owes to customers. I say is a very brave act and imo he should settle down and relax as he was doing it out of the interest of helping Australians to get items.
If people cause wild panic and start cancelling items is what brings a company down. We all loose. I would like to hope PC does their research well as in what are so called popular items that collectors want rather than blindly invest or risk bringing some shelf warming items that you need to clear.
From my point of view, if you can't handle giving the discounts, don't do it, if you have to change certain policies to ensure a better company, do so, even if that means certain perks has to stop. Loosing a few customers is better than loosing your company. Do not feel too comfortable in relaxing as that is how you loose important customers who genuinely wants to support but you turned off. Never be arrogant, treat each customer as important as the next, you will do better.
Rank 3 - Basic Member
Problem is people not knowing what they were in for when shopping with pc because pc never told us on their website how they conduct business. Once the poor service came to surface on forums, it was met with pc saying that service has been sacrificed in favour of low prices. Since then loyalist customers have swallowed that excuse and have been using that in pc's defense whenever an unhappy customer voices their opinion on forums. Not only that, these unhappy customers have been verbally attacked by other collectors and customers of pc, being called trolls, unprofessional, and impatient because they don't feel any more than waiting a month after release is reasonable and have something to say about it. And let's be honest here, pc's service is below standard on average.
It's a shame that pc has managed to condition some collectors that their poor and inconsistent service is acceptable business practice, that unhappy customers are in fact not customers but trolls with agendas, and it's an even bigger shame that pc have created this division amongst us all here in the collecting community
We don't need to be grateful we have pc, we don't owe Scott our loyalty, we don't have to change to suit scott. Scott has to earn our loyalty, adapt to and balance customer requirements, and be grateful he has customers because he's trying to stake his claim and make a buck in this market, a market already saturated with reputable businesses.
All pc needs is competitive prices combined with the energon rewards scheme and free postage ($100 club) to compete and l dominate. For us aussies, saving on shipping alone is saving enough and good reason to purchase from a local store. How cheap and easily bought off does he think we all are?
Rank 6 - Dedicated Member
Simply, PC has been reliable for me this is why i trust them. Besides Ramjet which they eventually gave us a refund for, i havent had a problem besides extended delays which im happy to accept.
Your experience is obviously different to mine but for me they've held up their end of the bargain by (eventually) delivering my goods, well packed and in good condition.
I think this is the case with many people who like using PC.
But i can understand the lack of communication can be frustrating.
And in my opinion i dont think anyone should be worried about PC going under. They currently appear to be far, far more popular and bigger than TFI if that's any indication. No use being worried for no reason.
Rank 6 - Dedicated Member
There is a difference between condition and knowing that pc is not beside tt factory which people have the wrong concept as they are not buying straight from there. They need to source for it cheaply and get it in cheaply so they can sell it cheaply at the sacrifice of time of getting one.
It is the same when I order my items from Singapore, I need to remember that they have to wait for their stock to arrive before they can ship to me. It's not the same when you order from hlj or ny as their stock is catered and ready at release date. Very big difference which I find a lot of people failed to understand and start whinging. But I guess most people know how they work and if you can't tolerate long waits, then don't be silly to bite even if it's cheap.
My experience with pc are a good mix, some not so good but some fantastic.
I am waiting for pc to reply my queries on my ramjet. Other then that feedback is left whether they take it on board.
They clearly don't dominate if you have voiced your concern and decide to shop elsewhere, don't be silly. Their success has nothing to do with your decision on where you decide to buy. End of the day, they must be reliable or cheap price means nothing.
Rank 6 - Dedicated Member
And they took their time to except and take responsibility for that after mounting pressure to do something.Yep clearly they don't accept blame and blame others...Try and keep the posts as factually accurate and less overtly biased. The point is to provide feedback, not your own overly biased view, be it a PC fanboy who defends everything or a PC hater who just wants to continually whinge about them.
I have unfortunately had a poor customer experience with them since my first order, I apologise that upsets you. I won't get into the guts of it as it seems I'm not permitted to provide feedback of my personal experience. What is happening to OTCA?
Rank 8 - Deluxe Member
I think you still can provide your personal feedback experience
Rank 8 - Deluxe Member
I initially was slow to make regular orders with PC given the risk on the up front pre orders. Ultimately I got more comfort from the fact that they were getting so many orders that the risk of default became less and less. From an outside view, they don't appear to be taking much risk at all on their inventory because it is basically all pre paid. So they are unlikely to take big losses on stuff they are unable to sell. Really as long as they are making a profit on these pre orders everything should be ok. Regardless there is still an element of risk involved and I'm not happy lending my money out for 8-10months on these pre orders on an increasingly regular basis.
As for people still waiting on MP Ramjet, I've just sourced a 2nd Ramjet from Amazon Japan for ~A$170 with free shipping to a Japanese address (I use Tenso). Shipped to Australia will be $200-$220 depending on the shipping method and if you have other items to ship. That's really not much more than the PC price so if it were me I would take the refund and source it from Amazon Japan.
Rank 8 - Deluxe Member
Like any new business, I have a wait and see attitude. After seeing how it all works, I felt confidence to try myself. Aside from the long waits, I've had no real issues with them. My 2c. Everyone has their own opinion and experiences with them.
Why is it that people with bad experiences when people respond to them feel like they are being attacked? I'm genuinely curious
Rank 6 - Dedicated Member
I bought mine at $210 however is a lucky draw mine was mis assembled.
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