yeah no updates even in their facebook page...the only one is about those who dont mind some damaged box thing.
Printable View
yeah no updates even in their facebook page...the only one is about those who dont mind some damaged box thing.
I ordered on the 8th as well... :(
I am not too worried, it will get here when it gets here.
That is exactly my thought whenever I pre-order anything :DQuote:
Originally Posted by MayzaPrime
I was just thinking did the people who order on the 8th get the early bird offer? Might explain the big gap in shipments cause it seems everyone who order on the 7th has had theirs sent out (correct me if I'm wrong).
i think 8th is still on early bird offer coz mine was.Quote:
Originally Posted by ZoonMaster5000
Yeah, mine was on the Early Bird offer too.Quote:
Originally Posted by ampoldj
Mine was also the early bird special :D
Easy to say when you have had communication from them, isn't it?Quote:
Originally Posted by Borgeman
No one is asking for "constant" updates. One email regarding their expected shipping dates vs order dates would be fantastic.
I dont think we ever get a shipping date right? Just an ETA month.
While constant updates would be great i can accept i'll have to wait for my item some time in that month or a few weeks. If the delay is over the listed ETA month on the product page then i expect an update.
I'm more forgiving about delays because they are significantly cheaper than the competitors but still manage to be reliable.
I do expect that they are responsive to enquiries.
Look at the overall number of items they sell. If they wrote up a document/email/facebook post once a week with an update for everything in their inventory (especially if they then separated the information by wave ordered) they would never get around to posting out product. and the post would be so large it would be practically unreadable.Quote:
Originally Posted by Blastwave
I personally would get pretty sick of a massive email update every week with nothing more than information I could find by looking up the item I had ordered through my account on the site.
have you ever had an update expectation like this from BBTS or Robot Kingdom? What you're asking for is a service that no one provides.
I have received shipping notification from PC every single time they have shipped something to me. if you haven't you should probably check your junk filter and that you gave them the right email address.
Spot on UM. Couldn't agree more. Not to mention, why is everyone in such a rush to get an item once it is released when we've been waiting since we pre ordered. Patience is a virtue so they say. If you ordered it, they will come :p
Yes you make it seem ridiculous. But that is your interpretation. Not my expectation.Quote:
Originally Posted by UltraMarginal
Yes I know how to check a junk mail folder I administer MS exchange (among other things) I also know what a safe senders list is and which email address I used, thanks. I'm sure you are just trying to be helpful rather than suggesting I'm an idiot.
- You wouldn't need an update every week.
- You don't need to mention every single product.
- One update.
- Don't even email it if you don't want to, put it on the site.
- Stating that shipping time is approx. X days from receipt of items into our warehouse.
- One sentence, all done. Not much to ask.
- Set a reasonable expectation, rather than leaving it to your customers to work it out between themselves.
I guess I'm spoiled by big professional companies like SSC who inform you of shipping dates and delays, dates of stock arriving in their warehouse etc.
RK have never left me hanging for a shipping date for a week after people who ordered within the previous 24 hours have received notifications.
Never ordered from BBTS so I wouldn't know.
My last order from PC showed up two days before the shipping notification was sent out. It was very much "Thanks PC but it's already here!"
I'm not sure why you feel the need to defend PC in this case. I'm not trying to start an argument or cause trouble, I merely stated that a notification would be nice.
It's not a lack of patience, or a rush I collect Hot Toys lol! Those things take 12-18 months from PO to release and are almost always delayed.Quote:
Originally Posted by Raider
anything ordered after 7th sept is actually in the second round if they had extras it would be shipped.
I have an ironhide on both and received one for 7th but the other is held back. As in I be waiting for the other one to get my notification.
If this still does not satisfy your answers then by all means keep posting
That's basically it. Comparing about notifications and all means zip as each order is different to the next.Quote:
Originally Posted by Raider
PC has gave me advance heads up that it may be a 10-15 days gap which I have no issues.
Great, did you ask them directly or did they just let you know?Quote:
Originally Posted by drifand
I just don't get all this fuss
Has anyone not received something they paid for? No, they get them but just not at light speed.
At the end of the day this is a small growing business that gives you guys excellent prices and usually free shipping, I would be bloody happy with that, hell they can have a month to post to me and I wouldn't care cause I am saving money.
I just keep thinking of the expression "champagne taste on a beer budget"
They're still a small company, do you think the suppliers in Hong Kong (or wherever) have them at the top of their list?
They're getting stock in tranches, not sitting on it and playing vroom-vroom with it then double-taping.
If you want a good deal go with PC, if you want ultra-fast delivery, choose one of the Japanese sites.
Besides, having tried a couple of the other Aussie stores, they're still way better.
This was asked as I had an early bird of just one ironhide but I needed three and when they reopened orders again I asked if I could add my initial order to the two which I get free shipping . They told me that this was possible but there would be a delay as the second run was to come 10-15 days and asked if I was happy with this arrangement which I agreed.Quote:
Originally Posted by Blastwave
As it is I do have one notification showing shipping in progress which is supposed to reach by today eta. And another still not notified.
Awesome, thank you for the level headed and useful responses. Much appreciated.Quote:
Originally Posted by drifand
Quote:
Originally Posted by Starscream77
Don't care about fast delivery, I care about being informed.Quote:
Originally Posted by MEEEGGGAAATTTRRROOONNN!!!
I just keep thinking of the expression "communication is key"
And have you used this communication to ask them yourself?Quote:
Originally Posted by Blastwave
I find that PC's delivery of MP Ironhide was on par with the fastest delivery time that I've had from Japan, which was 3 days. I've never had anything faster than that, but then again, I only use el cheapo SAL which has no tracking. :p PC's delivery is trackable, cheaper (or free if it's $100 or more) and as good as the fastest SAL times from Japan. :) Their toy prices are a bit dearer than preordering from Japan - although this can fluctuate according to exchange. But the good thing is that you don't have to worry about what the exchange is like at the moment that you pay for the toy, because it's all in AUD.Quote:
Originally Posted by MEEEGGGAAATTTRRROOONNN!!!
All in all, I find both using Japanese sources and PC have their pros and cons, but overall they pretty much balance up and I find both options to be just as beneficial as the other. I'm happy with PC's service so far. Ironhide was my first MP and so far so good. :) I've already pre-ordered MP Shockwave and Ratchet through them. :cool:
I mean not the actual time it takes to deliver, but the time it takes from release to get to your door, as Japanese stores are likely to have the figure in hand ready to deliver ahead of stores like PC.Quote:
Originally Posted by GoktimusPrime
PC's delivery times are pretty good -- i've gotten in stock items two days after i've made an order; and with the dropping dollar, getting the early birds from PC i've found to be cheaper than the Japanese stores after factoring in shipping.
Yes and as usual, I get no response. It's ok Drifand answered my question, which was very nice of him and really appreciated.Quote:
Originally Posted by MEEEGGGAAATTTRRROOONNN!!!
Did you use their email or the form on the website?Quote:
Originally Posted by Blastwave
I had one problem with the form, so i've just used the email since and i've had no problems after that.
I gave up on the form on the website after the trouble I had with my Sideswipe order (I contacted them to change the shipping address three or four times without a response. It eventually showed up at the right address but I wasn't expecting it because I had no communication from PC).Quote:
Originally Posted by MEEEGGGAAATTTRRROOONNN!!!
I have used the cservice address since then. But it still seems very hit and miss.
I may have to pm them on fb instead.
Try sending again, or PM here or FB.
Is anyone still waiting for MP11T from PC? Ordered in August so it should have been 2nd wave.
It's been 3 months since release and nothing.
I've asked them for an update and they've been really rude about it.
They pretty much said, "No updates, if you don't like waiting we can cancel the order."
Any advice?
I'd say that's a fair response. Either wait or cancel. I'm not seeing another option here.Quote:
Originally Posted by cody
wow, that's pretty out of character for premium collectables, was that your only communication?Quote:
Originally Posted by cody
Though, if that's all the information the have, I'm sure you'd rather no updates instead of false promises. I know I would.
Hi There, I feel we should produce the full account on this, do you agree to waive customer privacy to put this in context so we may comment? I am familair with this and I know the context was not meant to be rude at all so we apologise if that is the case, but im just confused if you mean that was your only repsonse from us in 3 months, obviously we really cant say more publicly unless your ok for us to release the dialogue publiclyQuote:
Originally Posted by cody
Thanks guys for my most recent order! Everything all safe and next day arrival to boot!
Just received Hot Rod today. Perfectly packaged and arrived safe and sound. Thanks again!
First two Hot Rods arrived yesterday. :)
I placed a second order two days after the first so I assume they will arrive in a later batch.
Still waiting for mine. They did notify me that they are using AusPost since they split the shipping for Shockwave. But no tracking #. So I can't expect when it'll arrive.
Mail PC , they will provide you one.Quote:
Originally Posted by jazzcomp
my MP Ironhide got here early this morning, a day earlier than expected, thanks!
Hotrod arrived AOK.
Got my MP Ironhide... :D :D :D
Thanks guys