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Thread: Hasbro AU Questions?

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  1. #1
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    Well here is a response from Hasbro Australia, I went ahead and emailed a couple of questions and got a very quick reply from them.


    Hi Fraser

    Once a year at Toyfair we present our product range to retailers, it is generally up to them as to what products we import into the country. If they (K-Mart Etc) do not wish to range the product, then we do not carry it for that year.

    We are terribly sorry that it is sometimes not possible to bring the complete range of Transformer figures into Australia .



    The situation to date has been that the small size of our market (from a global perspective) has prohibited us from bringing in the less desirable figures - from a regular consumer's point of view. This is particularly relevant to the figures which are made available later in the range - as most regular consumers have already bought all the Figures they intend to by now!



    Our figures are imported in assortments, the makeup of these assortments is decided in the USA. So - instead of now ordering only the new figures, which we have not yet received, we may receive 2 new figures only in a case of 6 - which leaves 4 old figures on the shelf too.



    I'd like to thank you for your correspondence, and assure you that we do take on board your concerns, understanding that this can be frustrating for a collector such as yourself.



    Transformers Animation toys may be in Australia in June - July, but we have nothing definate yet.


    As I said above it was a very quick response and as you can see helpful as well as very polite. I have no complaints with Hasbros communication because they more than covered the questions I put to them.

  2. #2
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    We send em an email b4 they release their stuff

    and beg them to send the ones we want

    then we have a mass hunger strike outside epping offices

  3. #3
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    Quote Originally Posted by roller View Post
    then we have a mass hunger strike outside epping offices
    Hasbro are in Eastwood.

    Enjoy your Channel 7 Sydney hunger strike


    Eagerly waiting for Masterpiece Meister

  4. #4
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    Transformers Animation toys may be in Australia in June - July, but we have nothing definate yet.
    On an unrelated note (just out of curiosity) who wrote that email? Was it Khourry?

  5. #5
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    Transformers Animation toys may be in Australia in June - July, but we have nothing definate yet.
    Woot! June/July hey? Does anybody know the cause of the delay?

    Maybe we should make fraser the new Ozformers representative

  6. #6
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    hasbro feeds just enough information for you to beg for more

  7. #7
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    Quote Originally Posted by GoktimusPrime View Post
    On an unrelated note (just out of curiosity) who wrote that email? Was it Khourry?
    No name attached Gok, just Hasbro service centre if I remember rightly

  8. #8
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    From what I was told, the emails go to their customer service/admin who redirects them to the applicable people or departments.
    So it seems that I am being blocked, because 1orion2many just asked what I did weeks ago, and he got a reply within one day.
    Looks like I'm just going to have to get other people to ask the important stuff we need to know about and post the results here. To be honest, I don't care who gets the answers, as long as Hasbro are giving us the info we deserve. If I'm a liability with this search for info, then we just have to do it another way to get you guys the answers.

  9. #9
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    That's really strange that they would ignore you though. Especially if they know who you represent and have been supplying you with this information for a while now.

    Quote Originally Posted by griffin View Post
    It seems that Hasbro AU are ignoring more of my emails than usual (no reply from the last three), and they are always something important:
    - last one was asking for info on when decent toy supplies can be expected again.
    - one before that was about reporting Knock Offs (for their benefit).
    - and the one before that was about asking when the Animated toys and cartoon expected here.
    You wouldn't have happened to mention Ages Three And Up would you?

  10. #10
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    Quote Originally Posted by griffin View Post
    From what I was told, the emails go to their customer service/admin who redirects them to the applicable people or departments.
    So it seems that I am being blocked, because 1orion2many just asked what I did weeks ago, and he got a reply within one day.
    Looks like I'm just going to have to get other people to ask the important stuff we need to know about and post the results here. To be honest, I don't care who gets the answers, as long as Hasbro are giving us the info we deserve. If I'm a liability with this search for info, then we just have to do it another way to get you guys the answers.
    What could you have possibly done for Hasbro to "block" you?

    It seems odd that they would do that, it must be a mistake or something.
    ________
    Hungarian cooking
    Last edited by kup; 22nd March 2011 at 03:22 PM.

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