I've noticed that I'm getting much better customer service since the introduction of these new rules. Even Wheeljack's lab, who have been complete arsemongers in the past were a breeze to deal with this time around (I had to bid on an auction of his because his was the cheapest with shipping). In the past, when I've used him, he's always been shitty about me not reading so-called rules or being stupid not to ask questions earlier (when I did both). But just this week after an auction I bid on finished, he was noticably more "restrained". One more for the good guys!