Pre-Orders for Drift and Over-Run back up for pre-order

[griffin]

I had an error... possibly because I CAN'T use the card on file, thanks to it being cancelled due to details being stolen.
So now I have to wait until their office is open in about another 14 hours.

And if I have to fax through a copy of a new card for their files, it won't be processed until they re-open anyway.

I hate the way they do that EVERY TIME - open up pre-orders and registration just after they closed for the day or week, and everyone who has a problem, has to wait days or hours, and miss out.

[kup]

I had an error... possibly because I CAN'T use the card on file, thanks to it being cancelled due to details being stolen.
So now I have to wait until their office is open in about another 14 hours.

And if I have to fax through a copy of a new card for their files, it won't be processed until they re-open anyway.

I hate the way they do that EVERY TIME - open up pre-orders and registration just after they closed for the day or week, and everyone who has a problem, has to wait days or hours, and miss out.

I think we are all on this same boat. What are the chances we'll miss out?

[UltraMarginal]

I was in and had to restart, now I can't locate either figure!

even the direct links don't work.

[kup]

I was in and had to restart, now I can't locate either figure!

even the direct links don't work.

Seems like they have been pulled..

[kup]

From The Club Facebook page:

The problem is not with our server but rather with the company who processes the credit card charges. Their system is bottlenecking as multiple transactions are hitting them in the same moment of time. We will resume pre-orders as soon as we solve this problem. We apologize for the inconvenience. It will most likely be in the morning before we have a solution worked out. Thank you for your enthusiasm. You guys are too powerful for earth technology! :-)

http://www.facebook.com/pages/Transf...51255348266785

[UltraMarginal]

I just got an email from the club,


We have turned off the exclusives as the credit card processor can't handle 8-10 transactions a second. they are going to try to reconfigure tonight and we will hopefully try this again tomorrow.

Thanks for your support and patience.
Brian.

So No need to panic everyone. just keep an eye on the email and twitter.

[griffin]

I just got an email from the club,


We have turned off the exclusives as the credit card processor can't handle 8-10 transactions a second. they are going to try to reconfigure tonight and we will hopefully try this again tomorrow.

Thanks for your support and patience.
Brian.

So No need to panic everyone. just keep an eye on the email and twitter.

If they couldn't handle that many from a "surprise" opening of pre-orders, just how many do you think it will be flooded with per-second tomorrow now that everyone knows about it, and is already in a panic.

Annoying thing is that it could be anytime "their" tomorrow... which could be from 5 hours away to 24. That could suck if they re-open preorders while any of us people doing group-orders are at work, and they sell out in that 8-9 hours we're away from home.
Drift will be fine... but Runabout is the great unknown.

[griffin]

Is it just me, or did they just remove the two toys from their Club Store?

I just tried to redo the order, and neither of them are there. The Tshirts still are though.

Perhaps to suspend orders until they can fix up the processing issue?
It sounds like it is the credit card processing company that is the problem... But I still don't like the way this is playing out. Nor do I like the timing, so that people can't even call in their problems, despite being told that that is the only way to respond to the error (in the error message).

[Sharky]

Is it just me, or did they just remove the two toys from their Club Store?

I just tried to redo the order, and neither of them are there. The Tshirts still are though.

Perhaps to suspend orders until they can fix up the processing issue?
It sounds like it is the credit card processing company that is the problem... But I still don't like the way this is playing out. Nor do I like the timing, so that people can't even call in their problems, despite being told that that is the only way to respond to the error (in the error message).

toys have been removed due to problems with the CC

[griffin]

It'd be nice if they communicated what they did, before people trying to order start assuming that they were both already sold out. What is the point of having a live twitter feed, if they don't mention why they were taken down... to reassure people who are panicking already from several failed order attempts.