I can't find anything on their site about exchanges or faulty toys... but from what I can remember, I don't think do anything with BotCon toys, as they are pretty firm on people checking their toys at the show if they want anything fixed.Originally Posted by Krayt
And when I had a Club toy that was missing a part, they wanted me to pay for it to be sent to them for a completely new toy, instead of just posting me the missing part.
It was a $20 membership toy, so it would cost more than that just to do what they wanted... which may be okay for their American customers, but that's the problem with the club, in that it is only structured to cater for Americans.
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