Likewise on the EB hating front. Forever bothering me with their "Do ya wanna preorder anything" questions and then after being told no, then suggesting things for me to pre-order, THEN offering scratch protection on my discs.

Do blu-rays even scratch?

Do I look like an excitable 12 year old kid who can't look after their stuff?

My biggest hate though is their 7 day return policy. If I am buying a new game, how do I know it's new? It might have been bought new and then returned by someone in that week. In which case the game is actually second hand, but I suspect they put it back as a 'new' one.

Last resort shopping only.