The reply claims that they have forwarded the problem to some other department, so I guess we'll see if anything happens.
They noted that each product page has a report tab somewhere, so if they don't get fixed within a week, I'll look for it and try that next.

At least this time it doesn't seem like an automated response, which is good (and for being speedy).

Thank you for writing to us about this matter.

From your email I understand that you've contacted us regarding the weight of the items (Transformer Toys) that are listed with wrong shipping weight.

We use many sources to build our website information, and we really appreciate knowing about any errors which find their way into our catalog.

In future, If you see any other errors in our catalog, you can submit correction requests at the bottom of every product detail page. Just look for the blue "Feedback" box.

Normally we respond to the customers within 24 hours with solutions.

Our Customer Service centers are not in the same location as our fulfillment centers. Amazon.com offers hundreds of thousands of items in our own inventory, and the fulfillment center buildings enclose millions of square feet.

In addition, many of our fulfillment center processes are automated and computerized. That is the reason we were unable to move in to the fulfillment center to check the physical details of the item.

However, due to the nature of the inquiry it'll take a bit more time than usual.

I've forwarded your information to the our catalog team for further research about this and will ask them to correct the error.

I just wanted to let you know I'll write back in 3 to 5 business days before the end of business day on (June13, 2013) with more information.

Thanks for giving me time to find the best solution.

Thank you for your inquiry. Did I solve your problem?