Quote Originally Posted by GoktimusPrime View Post
By law they have to offer recompense to you, either with an exchange or refund - otherwise they're violating your consumer rights.
Pretty sure Australian Consumer Guarantees are only enforceable in Australia. RK may choose to offer an exchange but if not there's very little you can do except contact the local consumer affairs office and lodge a complaint.

Jaina85, is that the PlayArts Kai Shepard figure? I have the Garrus and Tali ones which look fantastic but the faces on male Shepard and Ashley were horrendous. Curious if female Shepard is any better?