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Thread: Robot Kingdom (RK) (Hong Kong) feedback

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  1. 30th September 2010, 10:40 AM #1
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    iceburn
    iceburn is offline Rank 8 - Multi-Section Mod
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    wow...who's doing all the packing.
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  2. 30th September 2010, 01:14 PM #2
    Draksprime
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    If a online toy company can't get online order right they have no hope. I ordered 2 items so we'll see what happens.
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  3. 1st October 2010, 10:33 PM #3
    Draksprime
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    Just received my order so thumbs up from me.
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  4. 9th October 2010, 10:19 PM #4
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    DarkHyren
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    I just made an order with RK the last week, got it the other day packed safely but missing one small legends class figure I ordered.
    Shot them off an email today so just waiting to hear back.
    In this case though I think they had limited stocks maybe as I checked and today the same legends figure is out of stock.
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  5. 12th October 2010, 06:33 PM #5
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    A nice story courtesy of Robot Kingdom:

    About a week and a half ago I received an order from RK for two sets of the PE-01F & PE-01R Shadow Warriors (Not-Frenzy & Not-Rumble)

    The thing is that upon opening one of the PE-01F (Blue), I noticed that he had two left arms! Naturally this was a mistake from the manufacturer as the inner bubble plastic was sealed but I decided to contact Robot Kingdom to report what's happened. They requested a photo of the defect which I provided and after a couple of days they replied back saying that they will send me a replacement part.

    That part arrived today and it wasn't just a right arm as I had expected but a complete PE-01F minus accessories!

    After such great customer service which they were under no obligation to provide since the fault was with the manufacturer, I have nothing but praise for them.
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  6. 18th October 2010, 02:29 PM #6
    gekisou
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    Hi, just wondering. Is shipping reasonable for RobotKingdom? I have wanting to get some stuff from them but not sure. Any help would be appreciated.
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  7. 18th October 2010, 02:41 PM #7
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    Quote Originally Posted by gekisou View Post
    Hi, just wondering. Is shipping reasonable for RobotKingdom? I have wanting to get some stuff from them but not sure. Any help would be appreciated.
    Robot Kingdom is indeed pretty darn good for postage Gekisou.

    I bought 2 Device Label Blasters and the combined postage was only $25, I also bought MP Grimlock from them and postage was only $25 and both were sent registered with a tracking number too so yeah, I'd definitely give them a go dude.
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