Robot Kingdom (RK) (Hong Kong) feedback

[reillyd]

I'm a loyal RK customer, and have never had a problem before like this.

But I order Horse Starscream to be sent via EMS, so that he'd arrive by Christmas. The box arrived today couriered, but to my horror when I opened it I found it was instead Horse Optimus! I'd had zero interest in another prime repaint (Hasbro one's is superb as is). and I doubt that RK will be able to take action and get it here on time

Has anyone ever received a completely different product, or someone else's order? There's a twenty dollar price difference, and he's differently shaped too.

[VERT]

Yeah it happened to me not long ago.

[Megatran]

I'm finding the shipping cost is becoming cost prohibitive with RK. Which is a shame because I've never had any issues with them previously. It appeared to coincide with the transition over to the 'new look' online store several months ago. I'm now having to look elsewhere such as Chimungmung, but they don't appear to carry an extensive range of products.

[reillyd]

Well I finally have my Supreme Horse Starscream in hand (which is AWESOME btw), and they had me post the toy to another Australian customer and issued me a credit refund for the postage. While I'm still disappointed it wasn't there for Christmas day, I am impressed with the way they dealt with it and their communication.

Its bad when a company makes a mistake, but very good and reassuring to know that they will remedy it. Definitely keep buying from them as a customer.

[Megatran]

My Hasbro Powermaster OP (with apex Armour) Reissue is packed upside down in the box. I'm not too concerned. It actually looks 'different' through the clear plastic window in the upside down orientation. Double taping doesn't appear to be tampered with. Just wondering if people have experienced this with any TF toy?

[Zippo]

I'm finding the shipping cost is becoming cost prohibitive with RK. Which is a shame because I've never had any issues with them previously. It appeared to coincide with the transition over to the 'new look' online store several months ago. I'm now having to look elsewhere such as Chimungmung, but they don't appear to carry an extensive range of products.

I agree, has put me off a few smaller purchases from them for a while
Seems to be because they include extra costs in the shipping

[Kranix]

I too have stopped using RK because of shipping costs and I had bought heaps from there over the last few years.

[i_amtrunks]

I just made a large order (for me) from RK of two waves of deluxes and some voyager generations figures and shipping was decent, but more expensive than it wouldve been 6 months ago for the same size delivery.

Shipping everywhere has gone up alot, maybe to co-incide with the Christmas period, but I doubt it'll go back down.

Shame as the higher shipping now makes many orders cost more than Australian retail which is already too high. (this order made deluxes about AU$26 each and the voyagers $39, so about Big W prices )

It did arrive quickly, ordered Thursday night, arrived the next Tuesday lunchtime and was packed very well.

[Hursticon]

I too have stopped using RK because of shipping costs and I had bought heaps from there over the last few years.

I'm afraid I've avoided a number of orders since the price increase too.

[1AZRAEL1]

As much as people have been avoiding RK, I decided to give em another shot.

From making payment on Tuesday, I received my goods this morning. 3 days is damn good for shipping. Used EMS. Everything is fine, and they even included a stack of DOTM trading cards for free. Quite happy with my order.