I penned this letter this morning and have sent if off:





Hello,
I wanted to know why your product "Masterpiece Soundwave" was not available for international shipping for the short time it was available in your online store?

Many Australians like myself were hanging out to purchase this item that had been seen on your website several weeks before he reappeared on the 18th of July. At the time of his first showing, there was NO indication he would not be available for international shipping. Hence anger and disappointment when the product became available on the 18th and after placing him in the checkout we were told 'Does not ship internationally'. Your site boasts that it ships to 68 different countries, yet it seems that now this is limited to only a select few toy.

By the time myself personally was able to contact an American friend and obtain permission to have the product sent to their address your site had, with incredible speed, sold out of the 'Masterpiece Soundwave'. And within hours dozens were showing up on ebay priced at $270 and above.

Essentially you've given a big thumbs up to the scalpers and a big middle finger salute to your loyal international customers. Especially those such as myself who have accounts with you and have been shopping with your store since it started internationally shipping a year or so ago.

I am aware that 'Masterpiece Soundwave' will be released at TRU in Australia, but since your stores are few and far between, those like myself who live a 5 hour drive away from the nearest one have little hope of picking one of these rare figures up.

So my questions to you are three-fold:

1. Why was 'Masterpiece Soundwave' not available for international shipping?
2. Will you be getting significant numbers of this product in again that can be purchased online?
3. If/when released in Australia, will 'Masterpiece Soundwave' be available in large enough quantities that everyone who wants one will have a chance of getting one?

Thanking you,
Trevor Hopkins



I'll let people know what the response is. If I do not recieve an adequate one I will try and take my/our complaint further up the chain.