Masterpiece Soundwave available online at TRU.com.au

[Dinkydarth]

Yes TRU postage seems pretty poor indeed. No padding, just either a box or a plastic satchel.... its luck of the draw whether you get damage or not. pity for further MP releases... wonder if we should make more noise to them collectively... they really need to pick up their game if they are gonna make the online store work.

[5FDP]

When buying online I favour stores that only have an online presence because for the most part, they take more care in shipping their items. After all, their business is driven wholly by online sales. TRU is a walk-in store first and an online shop second, and that's exactly how they'll treat you - secondary.

[drifand]

I didn't see much of a choice not to order online when the stores keep having a clean shelf.

Oh and is not Australia Post is by some courier and yes TRU is under consumer law, you get better luck than Ebay complaints.

[nexusnixx]

Got my delivery notification on Monday and it arrived the next day. It was shipped in sachet and surprisingly the box was flawless. Maybe the delivery person is a toy collector so it was handled with care

Both acidstorm and Soundwave came from cannington store in Perth.

[drifand]

Got my delivery notification on Monday and it arrived the next day. It was shipped in sachet and surprisingly the box was flawless. Maybe the delivery person is a toy collector so it was handled with care

Both acidstorm and Soundwave came from cannington store in Perth.

weird mine was from Innaloo and Cannington. I think is because you ordered them earlier than mine.

[Dinkydarth]

Looks like they had enough sound waves for everyone.... not many posting that they missed out...

[Hursticon]

Looks like they had enough sound waves for everyone.... not many posting that they missed out...

Indeed; it must be said that the amount that've ended up on Gumtree & eBay can be counted on a single hand; this would have to be considered a victory for Fans/Collectors & a great loss to the nation's scalping-scum.
(At this point anyway )

[drifand]

I think a lot of us had extras to pass it to people on the board from what I can see.

[GoktimusPrime]

Yes. Further, if they don't ship it with adequate protection (and I could be very wrong here) but isn't it TRU's fault under consumer law?

My guess is that only if the actual product (i.e. the toy(s)) is faulty. Like if I ordered a pair of shoes and the shoe box was dented in transit, but the shoes were fine, I doubt I could claim recompense. I know that walk-in stores don't offer discounts or anything for damaged packaging (even when it's torn), so long as the toy itself is in good condition.

[Bidoofdude]

Still seeking one in Vic.