Unfortunately for those ordering online, the toy had arrived at stores (and sold out) before the listing was put up on their website... so I'm not sure why the website was saying any particular quantity, as it couldn't possibly know in real time how many units were still available in each jurisdiction. And it seems that some stores are preferring to honour their reservations over the online orders.
Speaking with the "person in charge" at the Garden City store, she described the exact same thing - online orders are sent to the nearest store to your Postcode, and if that store is out of stock, the order just keeps getting transferred to the next nearest store.Originally Posted by mknell
I was talking to the manager, the head office sends them orders for the area and what stock has to go where so it gets picked up from the store in the morning because she said online sales get priority, they now know the toy well they have been getting hammered by phone calls about it
As Sinnertwin commented, I told her that that would have to be the most difficult process to do, just to minimise shipping costs... as there would have to be a lot of orders cancelled/refunded, just because it was no longer available when the order was sent to all of the nearby stores. (I imagine that they won't then source it from interstate stores, as it would then cost them more in shipping than what they charged you)
This could be why Perth members are not having any luck, because their nearest stores don't yet have any stock to sell (if they are left with any after taking reservations).
The Garden City store only got in 10, and they were all reserved, with a limit of one per person. The Aspley store apparently ran out as well, as they were chasing up stock from the Garden City store to fulfill an online order (according to the person at Garden City, the Aspley store is the primary store for Brisbane, which gets all the online orders first before chasing up stock from Garden City and Gold Coast stores).
So unless you are near the Pacific Fair store, or can get to them (or call them), Brisbane now looks to be OUT OF SOUNDWAVES.
(this is probably why my online order for Soundwave hasn't been processed yet... and is likely to be refunded/cancelled)
Too bad if this figure shows up in the next catalogue, as none of the stores are likely to have any (and very few would even make it to the shelves to begin with).
