tfidownunder (Australia) feedback

[Akky82]

I don't know what to say except my own experience.. I have been buying from TFI and hopefully will continue in the future (esp because of make toys). I beleive the issue is Wordpress or something miscommunication with PayPal and paypal trying to refund to balance, rather than the actual source I the payment (ie. Bank or CC) so that's why they got delayed. This is my take on it from what I've experienced, but I'll admit that the iron hide refund at first took me aback, considering I ordered it when I though I had to pay up front but didn't. It wasn't really communicated well in the first place, but from a reply to someone else you can see he cancelled ironhide because it would be quicker I source it from somewhere else rather than wait for everyone who hadn't paid to get their act together. I don't know how this works in regards to the MakeToys defensive parts though.

I can tell you as I know him in person (not a fan boy, I still buy from PC as well as HLJ, actionrobo, chimunung, RK), but I choose TFI for some things to save on postage, and the right prices, and I pick up in person (though I have met up closer to home with Gene to grab something). But he is annoye that people have to wait, not every business is swimming in capital, when he has to honour 200 preorders with the supplier and 100 people haven't paid, we all get angry, including him. The main issues are the pay up front should've been the way at the start, but I do think the pay later helped get more business. The other thing is working on communication, but hopefully that'll get better as things go.

Looking forward to the relaunch, which I think was supposed to be about when everyone got their refunds so should be soon.