Australia Post lost my parcel.. help?

[jaina85]

The problem is they weren't paid by you thus you are not the customer. They are not obliged to do anything for you

It's messy and incredibly unfair but it works like this: When you purchase goods, an exchange is made. You pay money and the seller is obliged to give you your goods. Following me so far?

Now, when an item is posted, it is a contract between the sender and the postal service (or courier) is made. Sender pays me money, and I deliver to this address. If the item is damaged or lost, any recompense is paid to the sender. The recipient does not factor into this equation except as a destination.

The whole thing is muddied even further when it is international because a second postal service is involved.

So the chain goes Auspost is responsible to HK post, who is then responsible to Chimungmung, who is responsible to you. As the sender Chimungmung has the most power here to enquire about where the parcel has gone but it's a horribly slow process to get Tony to chase it up through HK post. Might as well work at it from both ends. And if worse comes to worst, he still owes you a Wheeljack.

after responding to the email and pointing out that yes thankyou for noticing it was delivered it just wasnt delivered HERE, their response was pretty much exactly this - that until the item arrives, it is legally the property of the sender and we have no basis to launch an investigation, that tony has to do it via hong kong post, and that they'll investigate from that instead.

so tony contacted hong kong post which actually wasnt a slow process at all.. they replied this morning to say 'according to the terms of the e-parcel express service to australia, the information as published on the australia postal website will be served as final confirmation of the item status, therefore we cannot pursue further inquiry'.

so i assume the investigation australia post said they'd start via hk post/tony also isn't going to happen, because it says it was delivered. i guess it just doesnt matter WHERE it was delivered

tony has been nothing but helpful and it's not his fault that whoever delivered the package messed up / whoever received it is dishonest scum, so i dont know how i feel about pressuring him for a replacement? sigh

I recently purchased an overseas book which was delivered to the wrong address. The book was defaced before the neighbour forwarded it on to me. Got absolutely no where with AusPost. Got the same story as described by CBratron. Amazon doesn't want to know about it either. Sorry for the bad news.

oh my god seriously? the hell is wrong with people

Hi Jaina,

As you might know it will be hard to get something done. but as my missus works for aust post, i have asked her to try and help. So here is what she told me.

(helpful things)

thankyou! i'll be trying this today but after the 'it's the senders property go away' attitude earlier im afraid thats as far as i'll get again..