Hi Jaina,

As you might know it will be hard to get something done. but as my missus works for aust post, i have asked her to try and help. So here is what she told me.

First off ring customer service on 131318.
Tell them you have lodged a customer complaint form and you are not happy with the outcome as you have not received your parcel, which states it has been delivered. If it was signature on delivery who signed for it. And where was it delivered to. Also ask what time it was delivered. And ask them to find out from the contractor where he delivered it.

If they have no response for your questiions, ask to speak to a supervisor. Ask the questions that you will ask of the first operator. Which are above. Also be firm and demand that something be done or compensated. But don't be rude.

Also ask them who will be paying for your lost parcel, as you have paid for a product which you have not received.

Hopefully that gets them trying to find out where your parcel is, let us know what happens as i might be able to help a little more.