Originally Posted by
nexusnixx
Australia Post could not find a parcel (mailing box bx4) that I had to send over to Melbourne.
Did call the "help line" and written to them - after 10 working days, they reverted to me via a letter saying they cannot find it and the compensation is $50.
So I call them and question the integrity of the postal system as it is a fairly large box and it is strange that it can go missing. When I made reference to the letter, the person mentioned that they are not honouring the $50 refund.... i was dumbfonded when I heard it... told them it is amazing how they can churn out a letter and not honouring it.... the person then said they will only refund the postage cost... CASE CLOSED
the person kept saying that I should get insurance next time to prevent such things from happening and I replied saying, if Australia Post is not able to deliver a simple parcel and Australia Post is using this "blackmail" of we consumer having to buy insurance, registered mail, etc - it is simply ridiculous...
If given a chance, I really hope they revamp Australia Post and their postage cost is simply rude to talk about...
I'm speechless
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