Quote Originally Posted by UltraMarginal View Post
I emailed them earlier this week to see if they had made any headway with the Nacelle issure with the factory.

the reply informed me that they have not and there is no solution forthcoming, the only offer I got was to send the figure back if I wanted for a refund on that figure.

I'm going to keep it, as I'd be surprised if they cvered shipping and I doubt I'll have any of the shipping refunded from that figure being sent out either which isn't so much of an issue.
I just can't see it being worth it.

I haven't tried it yet, I'm a little sceptical of forcing that hinge to rotate past the corner like that. I didn't get the email either since I'm not a member of the club this year... that's a bit of a shame.
I think that's the disappointing thing about this - they are sending out an email to let people know that one of the two remaining toys are mis-constructed, so that they can decide not to pay the last instalment, but the email looks to only go to people who are members this year (eliminating 2015 subscribers who are not 2015 members), and sent out four days before the cut-off of payment (which is too late for people who have already paid before the last minute) instead of 7 weeks ago or any time since.

And I was giving them a pat on the back for stepping up with open communication before the toy was released... when clearly it was carefully planned to prevent too many people foregoing the final instalment and being stuck with a lot of Starscreams and Kroks. (they would have sold a few Krok's on their website later, but they would never be able to sell the Starscream... unless they don't note its flaw on its listing on the Club Store )

As for returns and refunds, you'd have to pay postage back, and you'd only get a refund for the toy's value, not the postage paid to send it over... so yes, you'd get very little back from your $50-60 toy.

At least you can pop off the wing and file down the corner to allow the wing to move over it easily (match the edge on the other side, just don't file down too much)... and then polish it down with really fine sand-paper.


When retailers get a batch of faulty products, they can get a refund or credit to their account from the toy distributor (who would be more than keen to compensate them just to keep them as a customer), so I wouldn't be surprised if FunPub got a refund from Hasbro for Nacelle and Starscream (because it was the supplier's fault for not ensuring the products met FunPub's requirements), and they are just keeping it instead of forwarding a partial credit back to the customers. (you wouldn't get a full refund because FunPub paid a lot less per unit than we did, so FunPub wouldn't be refunded enough to cover what we paid... but if they get any refund at all they are selling those two toys with a reduced cost to them, so shouldn't be charging as much to us)