Originally Posted by
Thurmus
So after two and a half days with no reply, I managed to get one of their customer support people on the chat. They claimed they never got my email which is weird because it was replied to a day or so after I had the chat.
They are sending me a replacement and a shipping label to send back the original. I have to find a new box for the original to go in for me to ship it back.
It will take the 9 to 18 days again. Let's hope it doesn't sit in customs for two weeks again.
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