Quote Originally Posted by millhouse View Post
One of my jobs is working in retail and I can't tell you how many people want to you to think an issue is that staff member's individual fault.

Given this case, where they're probably fielding a number of calls from people with a variety of issues, I figure pointing out I was polite was probably a point worth making - unless I misread your emoticon!
no you read it right, I worked in retail (supermarket) for 4 years, it's not the easiest job in the world by any stretch.