Quote Originally Posted by griffin View Post
While I was at the register today to pay for my basket, a women was arguing with the staff for several minutes about a pram she bought at half price, was missing an accessory, and she wanted her money back... despite a lot of signage in the last month or so saying that there were no returns if a product isn't faulty (which this wasn't, as it was only missing a detachable accessory). She was even told that she could make potentially double her money if she sold it off, as it was meant to be a very popular brand.
I could seen another staff member (unrelated to this matter) had appeared to have recently been overcome emotionally... considering how empty the store was now, and that she probably had to find a new job (she wasn't young, so might have been with the business for a while, and her age would make it harder for her to get a new job, especially in retail where her experience lies), but here we had a self-centred customer, complaining for ages about a small "accessory" missing from an item that she had saved hundreds of dollars on.
As a retail worker I see this behavior all too often, "its all about me, the customer, I don't care about your feelings, situation, limitations, I want what I want and I'm gonna make a scene until either I get what I want or the cops are called", and its not limited to just "customers",I've seen fast food managers in uniform obliterating super market workers, you either cave or you better have some real backbone.

I hope somewhere out there offers a bit of hope for that particular worker, I actually know the difficulties of getting and holding a job past the age of 21.