Quote Originally Posted by Iriorne View Post
I shipped my pile of loot from BBTS last week by UPS International Expedited, which has a delivery commitment of 3-5 business days to Asia, excluding the day of pick up, holidays, etc.

It received an arrival scan at Perth on Sunday and was scheduled for delivery today (Tuesday), however when I checked the tracking this morning it's now been updated to Thursday.

I've had a look through the terms and conditions and as far as I can tell, if they deliver on Thursday they will have failed to meet the 3-5 business day delivery commitment. It was picked up in the US on the 13th which would make Thursday the 6th business day, excluding the pickup day, Saturday, Sunday and a day lost crossing the international date line.

Has anyone ever attempted to get or successfully obtained a refund for this?
I contacted UPS over the issue of slow delivery a few years ago. Their reply was something along the lines of "we only guarantee delivery times for metro areas", and also if it leaves UPS's hands it's not their problem either.