I need to vent!

[jgon2098]

A chargeback, also known as a reversal, occurs when a buyer asks a credit card company to reverse a transaction that has already cleared. A buyer may file a chargeback with his/her card issuer based on credit card association regulations and timeframes.

Although a chargeback may appear similar to a PayPal claim, it’s actually a process that is granted to a cardholder by their credit card company and initiated outside of PayPal. In a dispute over a chargeback, the decision is ultimately made by the credit card company and PayPal can’t control the outcome.
Two common reasons for reversals or chargebacks are:

• A buyer’s credit card number is stolen and used fraudulently.
• A buyer makes a purchase, but believes that the seller failed to fulfill their side of the agreement (for example, they did not ship the item, shipped an item that was very different from the seller's description, or the item was damaged when the buyer received it).

All sellers who accept credit card payments run the risk of being liable for chargebacks. Chargebacks are among the unfortunate costs of doing business. Many sellers factor this cost into their business risk model.

Personal comment: This is one of the reasons why some sellers only ship to Confirmed Addresses (to help mitigate risk relating to stolen cards).

Note: Aussies cannot have confirmed paypal addresses due to our privacy laws. We can only attain a verified status.

Neila, as J said. Ring up ya bank. Tell them to reverse the transaction. The money is yours.