I'm boycotting Toys R Us, Sick of this <censor>

[G1Optimal]

Well they're inter-related. You need product knowledge in order to better service your customers. If TRU actually gave a poop about customer service they would actually _equip_ their staff with the required knowledge to help them serve customers! (like Bunnings, Daimaru, Itoyokado etc.)

I have asked my sisters opinion about this thread...
( Felt, she was more informed about this "than" i was as she took a retail course...
something along the lines of management 2 or something , as i do not have much of a understanding of this scrap )

In Her opinion....She felt (based on my poor memory and understanding ),

this is more of a "Customer Service Issue" than a "Product Knowledge Issue", As there is not much Product Knowledge needed on Kids toys
(" age groups suitability, brands and popularity being the main ones ")

and if they did want "Product Knowledge" they can check the Internet "or if unable, other forms of media"

But, Hardware on the other hand is "completely" different due to... "different jobs needing different tools" and also "what would be better suited for the job" as different jobs have different requirements.... etc

and thinking about it, I tend to agree with this..


And In my opinion on the service you described in Japan.
This is Australia Unfortunately...
and I do not think, i would be that surprised "as" this is the place where they have "by the looks of it" more respect for the Transformers fans.