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19th August 2009, 01:35 PM
#5
Be aware though, that Universe Darkwind is a store exclusive to TRU, so they don't have to match it to any other store. If you manage to take it to a cashier who doesn't notice that it is a TRU exclusive (it has the sticker on it), then you could get lucky with a price-match, provided you follow their conditions - you must have a catalogue showing the competitor's price. See here.
Trying to get them to price match without following their conditions (at that link), they are more likely to refuse doing it (because that's the only way they are allowed to do it). Managers also have discretion, if they are called up, but it is always better to avoid that, as the cashiers are more easily 'fooled' to price match a size class with their store exclusive items.
The point of price-matching is to sell 'the exact same item' at a competative price, not a 'similar item'. Often people here manage to get cashiers to match similar items, because catalogues will only show sample photos. But when you call in a manager, they will know for sure what items other stores won't sell (their exclusive items), and won't even consider price-matching. After all, they go to the trouble of getting store exclusives, so that they can set their own prices without having to compete with anyone else. If they were freely price-matching on their exclusive items, it defeats the purpose of getting them in (usually at a higher wholesale price), and are less likely to do it in future if it impacts the profit margin on them.
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