Rank 3 - Basic Member
They did not do that at Waverley Gardens, they had no correction notices and when my wife questioned the manager about where the notice was, she just said it was published in the newspapers... bullsh!t.Originally Posted by LordCyrusOmega
I've submitted a complaint through there online feedback page. I know nothing will eventuate out of it, but I'm hoping I can reciprocate the frustration and wasted time.
Rank 8 - Deluxe Member
I would have asked to see a copy of the notice on the spot.They did not do that at Waverley Gardens, they had no correction notices and when my wife questioned the manager about where the notice was, she just said it was published in the newspapers... bullsh!t.
I've submitted a complaint through there online feedback page. I know nothing will eventuate out of it, but I'm hoping I can reciprocate the frustration and wasted time.
Rank 8 - Deluxe Member
^This.
Just speak in a calm voice -- pointing out that the catalogue shows a photo of the Value Pack for $23 <---stick to this. If they try to tell you that the prices have been erronously swapped around, just keep reminding them that the catalogue clearly shows a photo of the Value Pack with a $23 price tag. Then just sit back and be patient - give them time to properly examine the catalogue and the small photo of the toy and compare it with the actual toy in front of them. Let them call the toy section manager to come down and see for themselves. If they say anything, just keep telling them that the photo is the Value Pack and not any other kind of Bumblebee -- show them how the packaging is identical and you can even see Deluxe Starscream in the photo (because Cyberverse Bumblebee certainly doesn't come with Deluxe Starscream); in other words, just stick to the facts. They'll realise that you're correct and from that point they only have two options -- withdraw the item from sale or sell the toy to you at the advertised catalogue price.
In such instances if the staff choose to sell the toy to me for the advertised price, then I'm always mindful to be thank the staff for allowing me that grace (remembering that they don't have to do that). If they decline the sale from me, then I just say something like, "That's alright. Thanks anyway." and leave it at that - because they fully entitled to withdraw the item from sale if they want to.
Rank 3 - Basic Member
A displayed price published in a catalogue or advertisement that is incorrect, can be corrected by publishing a retraction to a similar circulation or audience to the original advertisement.
Even their catalogue online still had the incorrect price for the whole duration of the sale period and no notice of a retraction on their website. Surely, that alone would be a breach of it's fair trading obligations?
Their customer relations office is closed now, but come tomorrow, I'll be calling them up and hinting about "fair trading" and "ACCC" in myconversationcomplaint with them...
Anyway, my wife spoke with a friend that works at BigW and she said whenever there was a pricing mistake in their catalogue, they had to sell it at the advertised price until a correction notice was put up on the shelf of the item and on all their checkout registers. But that is just the BigW policy on this.
It's the people that kick up a big stink that usually wins out. I'm going to try that tactic tomorrowI'm always mindful to be thank the staff for allowing me that grace (remembering that they don't have to do that). If they decline the sale from me, then I just say something like, "That's alright. Thanks anyway." and leave it at that - because they fully entitled to withdraw the item from sale if they want to.
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