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  #11  
Old 31st January 2012, 08:56 AM
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Quote:
Originally Posted by griffin View Post
I had an error... possibly because I CAN'T use the card on file, thanks to it being cancelled due to details being stolen.
So now I have to wait until their office is open in about another 14 hours.

And if I have to fax through a copy of a new card for their files, it won't be processed until they re-open anyway.

I hate the way they do that EVERY TIME - open up pre-orders and registration just after they closed for the day or week, and everyone who has a problem, has to wait days or hours, and miss out.
Don't stress Griff, I don't think it's your card. Mine is registered with them and it's not making it any better.

The figures have been taken down until the issue with the site is fixed.
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  #12  
Old 31st January 2012, 08:58 AM
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I was in and had to restart, now I can't locate either figure!

even the direct links don't work.
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  #13  
Old 31st January 2012, 08:59 AM
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Originally Posted by UltraMarginal View Post
I was in and had to restart, now I can't locate either figure!

even the direct links don't work.
Seems like they have been pulled..
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  #14  
Old 31st January 2012, 08:59 AM
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"We have turned off the Exclusives and the Club Store as they credit card processor cannot handle 8-10 transactions a second. They are going to try to reconfigure tonight and we will hopefully try this again tomorrow."

This is the message that's going 'round.
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  #15  
Old 31st January 2012, 09:00 AM
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Originally Posted by griffin View Post
Is it just me, or did they just remove the two toys from their Club Store?

I just tried to redo the order, and neither of them are there. The Tshirts still are though.

Perhaps to suspend orders until they can fix up the processing issue?
It sounds like it is the credit card processing company that is the problem... But I still don't like the way this is playing out. Nor do I like the timing, so that people can't even call in their problems, despite being told that that is the only way to respond to the error (in the error message).
toys have been removed due to problems with the CC
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  #16  
Old 31st January 2012, 09:00 AM
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From The Club Facebook page:

Quote:
The problem is not with our server but rather with the company who processes the credit card charges. Their system is bottlenecking as multiple transactions are hitting them in the same moment of time. We will resume pre-orders as soon as we solve this problem. We apologize for the inconvenience. It will most likely be in the morning before we have a solution worked out. Thank you for your enthusiasm. You guys are too powerful for earth technology! :-)
http://www.facebook.com/pages/Transf...51255348266785
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  #17  
Old 31st January 2012, 09:00 AM
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It'd be nice if they communicated what they did, before people trying to order start assuming that they were both already sold out. What is the point of having a live twitter feed, if they don't mention why they were taken down... to reassure people who are panicking already from several failed order attempts.
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  #18  
Old 31st January 2012, 09:01 AM
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I just got an email from the club,


We have turned off the exclusives as the credit card processor can't handle 8-10 transactions a second. they are going to try to reconfigure tonight and we will hopefully try this again tomorrow.

Thanks for your support and patience.
Brian.


So No need to panic everyone. just keep an eye on the email and twitter.
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  #19  
Old 31st January 2012, 09:03 AM
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Ahh... finally...

Quote:
We ARE NOT sold out. At all. We will be putting back up tomorrow. Credit Card company needs to fix their system.
So, back again tomorrow morning to try all this again...
Too bad for those working nights.
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  #20  
Old 31st January 2012, 09:05 AM
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Quote:
Originally Posted by griffin View Post
It'd be nice if they communicated what they did, before people trying to order start assuming that they were both already sold out. What is the point of having a live twitter feed, if they don't mention why they were taken down... to reassure people who are panicking already from several failed order attempts.
I'd say they communicated it pretty quickly, It only happened a couple minutes ago and there are alredy 10 posts about it and several sources of the same info.
It's just surprising they weren't prepared for this.
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