Item received well packaged and undamaged so claim cancelled. I will consider ordering from them again but will wait a while and see if their service quality improves.

I'd advise anyone considering a PayPal dispute/claim to just know you're rights and don't allow yourself to be bullied out of using PayPal the way it's intended for your protection.

You cannot be charged a cancellation fee nor referred to debt collectors for not cancelling a PayPal dispute/claim until the item has been received. If you do cancel the claim you can't open another if the postie runs it over enroute.