tfidownunder (Australia) feedback

[jazzcomp]

Won't your credit cards still charge international transaction fee even if they did charge in AUD?

[spiderken17]

What currency TFI use will not be the deciding factor in whether I shop with them. Their Customer service and customer feedback will be.

[drifand]

Won't your credit cards still charge international transaction fee even if they did charge in AUD?

Nope. 0 I can vouch for it as Nippon yasan also has this type of payment.
Once you pay in Aust is in Aust .

But saying that it makes no sense, what international transaction when tfi is local based?

[WeallscreamforStarscream]

Yep service is priority with me. USD AUD JPY does it REALLY matter

[The Letter M]

One of my refunds for the cancelled items has bounced due to their bank refusing funding. I hope this is an oversight on their part.

[Smint]

I'm guessing they have no money to refund you.
I'm hoping they haven't deposited enough funds into their account.

Glad I checked this thread before I ordered from them.

[Initial_G]

One of my refunds for the cancelled items has bounced due to their bank refusing funding. I hope this is an oversight on their part.

Actually I just had this as well for mine too hmmm

[jazzcomp]

Nope. 0 I can vouch for it as Nippon yasan also has this type of payment.
Once you pay in Aust is in Aust .

But saying that it makes no sense, what international transaction when tfi is local based?

Wasn't specific to tfi, more for online stores in general. I was charged for intl transaction fee for airline ticket bought online in AUD and my hotel with bill charged in AUD.

[drifand]

Wasn't specific to tfi, more for online stores in general. I was charged for intl transaction fee for airline ticket bought online in AUD and my hotel with bill charged in AUD.

If it was using Paypal which tfi is, it wouldn't be charged

Same as Nippon yasan if you choose to pay Paypal and in aud.

[Mr_K]

<rant>

I don't believe I have ever ranted on these boards, or any online forum before, but this sure deserves it!

So way back when the owner and operator of TFIDownUnder mentioned on Facebook that he would be moving to USD I asked there if all pre-orders placed in AUD beforehand would be honoured in the move and he said yes.

I pre-ordered HIMED and KATANA at the early-bird pre-order price and noticed that he said they would come out in March -> where everyone else was saying they would come out in February. I questioned him on this and he said that if they ended up coming out in February then he would move the date forward till then to ensure all pre-order payments made it in for release of the figures.

The release by MakeToys came and went and I noticed I never received notice to pay (I would have paid up-front if I could, but am now glad I didn't).

It wasn't until I visited this thread that I learnt he was cancelling all pre-orders to re-put them up in USD! Well, not only is this poor communication (i.e. no communication) to customers, but it also goes against what he expressly said he would do.

Plus, what was the point in having early-bird pre-order pricing if you're just going to cancel the pre-orders!!

Worse yet, the figures came out before all this changing to USD started to happen with the site, so all I can assume is that he never asked for payment of the MakeToys figures because cancelling the pre-orders and asking everyone to order again in USD is going to net him more cash.

Well, I even had $15 store credit to use on the figures (which he has said he would work out a way for me to use this once I can order them again), but I have had enough.

It may end up costing me $20 more to buy both figures from ActionRobo, but at least they communicate, don't jerk me around and are punctual with getting figures out.

Worst part I feel is that MakeToys will now only have 1 supplier per location/country (USA and Asia seem to be exceptions), so that means PremiumCollectables can't get MakeToys products for us

</rant>