Premiumcollectables (PC) (Australia) feedback

[Dazza_22]

I have been using cservice@premiumcollect.com.au as listed on their website. I've sent emails to this address in the past and received a reply so it is the right address.

[MayzaPrime]

I have been using cservice@premiumcollect.com.au as listed on their website. I've sent emails to this address in the past and received a reply so it is the right address.

Try Twitter (if you have an account) I usually get a response back within the hour.

[Dazza_22]

Unfortunately I don't have a twitter account. I feel that an email to the address listed on the website and a fb message should be sufficient to receive a reply. I'm starting to think the subject matter might be the issue and he is refusing to reply as opposed to not getting the messages.

[Krayt]

In your account, they will split the order and Mark each part into the seperate deliveries. Have you checked there to see if ratchet was sent?

[Tober]

Is there some hold-up with MP Ratchets like there is with Ramjet?

Ramjet was released 19th March and I still don't have mine, although I know my order was towards the end.

When I first heard about PC cutting back pre-orders due to complaints I thought people were impatient having to wait a few more weeks or possibly months, but it's making a lot more sense now that it's going on four months.

PC did reply to my email about Ramjet last week stating that the shipment should arrive this month...

[Dazza_22]

In the interest of full disclosure; I received an email this afternoon saying Ratchet will be posted next week when replacements arrive.

[G1Optimal]

I got a reply as well which is good i hope updating the address as said in the email works just hope it updates before they send it.

[GoktimusPrime]

Oh gawd, another person with address woes. Good luck with that.
My advice is to ensure that you log onto your PC account with a desktop computer (not portable device) and use that to update your default address. Your incorrect address will still show up on your existing orders though (so annoying, don't know why they can't fix that), but your correct address should be used when the toy is dispatched. As an added measure, I would recommend contacting the courier as soon as you receive your shipment notification to ensure that they are using the correct address.

My MP Ramjet was sent to me with the incorrect address still showing on my PC account but the correct address showing on my courier's online tracking, and the toy was sent to the correct address (unlike my MP Laserwave where I had to contact the courier and have them redirect the package, and MP Ratchet where I went and collected the toy from the depot).

[G1Optimal]

Thanks i will do that now (Just curious did you tick the set default address box as i did )

Anyway, the problem i wrote "eoad" instead of "road" in my address and its saying on the shipping address is "street" instead of "road" in my order history.
Every other bit of my address is correct though.

Thanks anyway goktimusprime for your help

[G1Optimal]

Been trying to get in contact about another order by email no reply yet.