Titans Return toys arriving in Australia

[Batfan007]

TRU has instock listings on eBay for Wave 2 deluxes

http://www.ebay.com.au/itm/Transform...item25c17ed9b8

But unfortunately you can't select which one. If you order two you might get duplicates, but good to know it's at the warehouse and we didn't get clogged with only wave 1s

They ALWAYS have wrong images up for stuff.
Who runs their idiotic online store?
I tried messaging TRU about it on ebay just for shits 'n giggle, oh what a surprise - complete waste of time.

Do they really expect people to order and get sent random shit?
I feel like actually putting in a complaint with ebay about them as it goes against their item description policy.

[reillyd]

It never occurred to me that it was just stock photos supplied by Hasbro... But yes, that would make sense. They don't know what character, or even what wave they're selling. Probably order a deluxe and get a legends head instead, lol

[Batfan007]

It never occurred to me that it was just stock photos supplied by Hasbro... But yes, that would make sense. They don't know what character, or even what wave they're selling. Probably order a deluxe and get a legends head instead, lol

Hey maybe I'll order a Wheelie and get a green (blegh) Unicron?
All the random-ness has gotta pay off at some point right? Like the lottery.

[DarkHyren]

I feel like actually putting in a complaint with ebay about them as it goes against their item description policy.

I get the feeling that eBay would just ignore your complaint as Toys R Us is a big retail store. eBay would rather let them do as they want and risk a few peeved buyers then potentially lose income from such a (percieved) major source. Just a guess mind you, I myself am always put off from ordering from Toys R Us online stores because of this random nonsense, if you're going to have over inflated prices at least don't make it essentially a lucky dip, let people choose what they get, it's not like it's that hard to include the option

[reillyd]

Someone posted a sighting of Astrotrain st a TRU, so they might be Wave 2 figures after all. No way I'd order without being able to select the figure, and TRU US website allows you to buy individual figures.

[griffin]

Someone posted a sighting of Astrotrain st a TRU, so they might be Wave 2 figures after all. No way I'd order without being able to select the figure, and TRU US website allows you to buy individual figures.

Yes, in NSW at ToysRUs, both Astrotrain and Alpha Trion from wave 2...

over at TRU Erina tonight and I saw that Titans return voyager astrotrain and alpha trion were out, also computron is available

That's both waves of Voyager and Leader here, just need the second wave of Legends, Deluxe and Titanmasters.... and the first wave at most other stores.

[Batfan007]

I get the feeling that eBay would just ignore your complaint as Toys R Us is a big retail store. eBay would rather let them do as they want and risk a few peeved buyers then potentially lose income from such a (percieved) major source. Just a guess mind you, I myself am always put off from ordering from Toys R Us online stores because of this random nonsense, if you're going to have over inflated prices at least don't make it essentially a lucky dip, let people choose what they get, it's not like it's that hard to include the option

Talk about lazy and inept customer service. How many people right now would be happy to but even at the slightly more than retail price If you could actually order what you want?

It's likes somebody actively doesn't want people to bother buying those things online from them.
I don't see this lucky dip BS from kmart, target, big w online or on ebay etc.

I feel it's something that could potentially be rectified easy enough we knew the right person to contact in the right way.
The right person is always somebody above customer service, not whoever puts up those rubbish listings on ebay, who no doubt is just doing their job and has no power to make any decision about what is in the listings etc.

Anyone have any clues on who to contact and I'll give it a go?
It's not the msg system through ebay, that option don't work.
If anyone knows a contact who is higher up the chain perhaps? Or I don't know if they have a P.R. departments, but usually that lot get onto things and actually make changes, rather than fobbing people off like "customer service" often does for various companies.

[Demonac]

Talk about lazy and inept customer service. How many people right now would be happy to but even at the slightly more than retail price If you could actually order what you want?

It's likes somebody actively doesn't want people to bother buying those things online from them.
I don't see this lucky dip BS from kmart, target, big w online or on ebay etc.

Kmart most definitely do the lucky dip with their stock. Target & Big W just don't sell those kinds of things online.

[griffin]

The demographics that are buying online are different to in-store.
And Toy companies have case assortments in ratios that benefit stores because they much bigger customers than dedicated online stores, and only occasionally have special case assortments just for online retailers (like solid cases of just one toy). They also set up assortment ratios based on the target audience of each toyline, like the Generations toys are often equal ratios in the cases, but movie/cartoon toys have a ratio similar to the character's involvement in the Movie/cartoon or its advertising & promo banners (more Bumblebees & Optimus toys per case than say, Movie Barricade or RID Jazz).
So even though we still often had a lot of Bumblebees shelfwarming at times, a lot of Bumblebees were still sold, because the general consumer who isn't a fan themselves, will more often buy the products that they recognise (or it's just a "safe" gift purchase, like for a nephew's birthday or the friend of your son who invited him to their birthday party)... and it is up to the smaller number of customers who are fans or committed kids, to buy up the short-packed oddities that they know and want.

As for those more serious Collectors, who are the majority demographic for online stores, they usually search for certain characters or collect whole waves, which would leave online stores with lots of the over-packed "feature character" toys that in-store non-fans would normally buy up, but don't make up as many sales in the online arena. And as such, you will see those toys being sold for significantly less, offset by higher prices of the items in the Case that will sell to collectors. (just look at BBTS with the way they sell new waves - they generally sell sets of the new toys in each wave, and charge a lot more if the case has any leftover figures that they then charge a lot less for - and for most of the Generations which are aimed at collectors, they've been able to have equal sets, and very rarely have leftovers that throws out the cost ratio for the complete sets)

This is why major retailers aren't likely to offer individual characters out of a case, because they have to have to price all the items in a case at the same price as in-store, and since most of the people who would normally buy the bulk of the assortment that isn't aimed at us collectors (the Bumblebees) are the ones who mostly buy in-store, the online part of that retailer will get stuck with lots of the products (characters) that weren't aimed at the people who mostly shop online for selected characters (us collectors).

[fatbot]

Be careful with TR Astrotrain, I just opened mine & found he has 2 left legs. He displays fine in robot & train modes, but it can't be transformed into shuttle mode.

A phone call to Hasbro in the morning is required to try & rectify the situation.