Premiumcollectables (PC) (Australia) feedback

[llamatron]

I think he was referring to their behaviour rather than questioning the legitimacy of their claims.

Yeah, correct. There are legit issues and claims but they way people act about it is just the worst.

I WILL BE REPORTING YOU TO THE TRIPLE OMBUDSMAN AND MY COMPLAINTS WILL GO VIRAL WITH MY 39 FRIENDS!!!!! SCAMMERS!!!!!

[ZoonMaster5000]

Yeah some them have have involved consumer affairs so it's pretty full on. I didn't like the bit where they put the post up from this forum basically saying we are bribed to keep the peace... poor form

[Ploughmans Lunch]

Just answer the emails ffs hahahah

[griffin]

Please leave this topic for current *customers* to post up their feedback (when it is applicable to post up that feedback), and keep the Updates topic for updates and news postings.

If you have questions about PC items, direct them to PC... even if they take a while to respond to them, as they don't respond to questions here at all.

[millhouse]

Ghostbusters SDCC Peter Venkman refund is still MIA with (polite fortnightly) emails not being returned. This is at least six weeks at this point.

TF CW Liokaiser shipping notice came through today.

No ETA on TF MP Shattered Glass Optimus Prime.

Only waiting on a resolution for the Ghostbusters and SG Prime. Everything else shipped and fulfilled.

Seriously, if they could get communication levels or their system significantly improved, they'd still be great - even if stock delays remain as they are.

[ZoonMaster5000]

Ghostbusters SDCC Peter Venkman refund is still MIA with (polite fortnightly) emails not being returned. This is at least six weeks at this point.

TF CW Liokaiser shipping notice came through today.

No ETA on TF MP Shattered Glass Optimus Prime.

Only waiting on a resolution for the Ghostbusters and SG Prime. Everything else shipped and fulfilled.

Seriously, if they could get communication levels or their system significantly improved, they'd still be great - even if stock delays remain as they are.

FB post stated all email queries to be caught up with by weeks end, so hopefully you get your answers by then.

[MayzaPrime]

Their Twitter feed was full of tweets about shipping... Looks like TR Deluxe Wave 3 will be shipping soon as well.

[Shirokaze]

I finally managed to track down where my incorrectly shipped parcel ended up and can provide the following feedback for Optimus Primal.

-Very well packed. According to tracking parcel appears to have been delivered next day from when I received the shipping notice. Would've been great had the correct address been used.
-Original tape cut and re-sealed.
-Tape on bubble/shell has also been cut and double taped at all 4 edges.

That finally wraps up my first order with PC.

I've just received a shipping notification for MP-Primal. Here are some facts about my experience so far:
-Was the very first item I ordered with PC
-3 months late
-4 support questions submitted
-2 replied to within 3 days
-2 received NO reply
-Both gave ETAs that were bollocks/not met
-They have sent it to the wrong address
-I updated my address in the system 2 months ago as circumstances had changed since I pre-ordered in April

[Dimi194]

Finally got a reply to my first email from the 10th; they said they have no ETA on Blaster and offered a refund, which is thoroughly concerning as my opportunity to purchase him in stores has almost disappeared so I'll be paying more than full RRP to get him online...

This is why communication is so important on pre-orders (and why I dislike paying upfront), and definitely pushes me to not order from them anymore...

[1AZRAEL1]

He's still in abundance at most NSW stores I visit, and they will probably put him on sale again to help move. I don't think you're out of luck getting him locally just yet