Be that as it may, it still doesn't explain why the above 2 posts were deleted. What are they attempting to conceal by doing so? Not meeting their proposed deadline of having all emails replied to and the 48 hour turnaround time?
If it was comunicated through the wrong medium, why not inform them of the correct way to do so?
A quick
reply would have sufficed."We'll pass your query onto the relevant team. Please forward all of your future questions to ...
Thanks, PC"