Looks like they're beginning to catch up to emails again, but this is is...even more generic than expected, this was a response to a message I sent out at 28th of April, about super ginrai and astrotrain (the later doesn't have a website eta)

We do apologize for the late reply, We are having the team work extra hours to push through our email backlog so that we may provide a better and timely replies to queries and continuously improve our service. Please be informed that all of your orders will be shipped between Late May and Early June. Please feel free contact us if you have further queries
I sent them another a few days later after that asking about ALOT more than that, for now I suggest we back off from spamming them on updates since they keep spewing the same responses, that said this was courteous if...unnecessary, less excuse more accurate answers or even some compensation!

I was hoping for a shipping notice on something today, so far they pumped out a S.H figurarts figure back in September last year (about a week from release day) and NOTHING else so its as you guys are saying, they're able to handle the action figures faster than the transformers.

Lets hope we get some closure soon, when we get our stuff I highly recommend making detailed website reviews on various review sites...maybe pc will improve, who knows.