If you like you can call or email Bissett and explain to them what's happened and most likely you will get sent a replacement free of chargeYeah this is something I mentioned earlier, that I have a bit of a problem with the way Bissett mails things out to people. I understand the whole "but it's free shipping" argument but while it might be fine to mail cheap paper magazines in plastic bags it's not acceptable for a hardcover book that costs $20 per issue. It shold at least be sent in a tough or padded bag, not wrapped in plastic.
Was hoping it had changed since last time I used them a few years back but I guess it hasnt. I might try and just see if a local newsagent can get them in each fortnight instead, sure I'll miss the free gifts but the book will get to me in better condition