UK Definitive Comic collection from Hachette now in Australia

[valkyrie_76]

Any work on this yet?

Also, did a payment go out before they cancelled the subscription?

[BigTransformerTrev]

Keep us posted

Any work on this yet?

Well I got the exact same response email from both Hatchett and Eaglemoss, 4 minutes apart and from the same person, even though the email addresses the reponses originated from differed, so obviously they must have a single person handling both inquiry accounts:

Hi Trevor,

Thanks for your email.

Sorry to hear this, we are looking to take over the subscriptions from Bissett but we don't have an eta as to when at this time.

We will be in touch with any information and keep an eye out for updates.

Kind Regards,

Joshua

[Jazzman]

Well I got the exact same response email from both Hatchett and Eaglemoss, 4 minutes apart and from the same person, even though the email addresses the reponses originated from differed, so obviously they must have a single person handling both inquiry accounts:

I'm sure we'll hear more soon.

[Vairn]

"We are pleased to announce that we now have new partners in place and that your deliveries will start to be despatched by the end of this week (w/c 20th August). Your payments will resume as normal 2 weeks after the initial despatch. Thank you for your patience whilst we have been dealing with this issue."

On the website now...
So I expect emails or something soonish?

[Vairn]

Or not....

Hmm being like subscriber no 6, I would of assumed to have heard something by now. Even subscriber no 2, hasn't heard jack. Time to email again.....

[griffin]

How do you know what subscription/reference number you are? Was it noted on the paperwork somewhere?

[Batfan007]

Anyone got the contact details for whoever is currently not handling the comics in OZ?

I emailed hachette overseas after finding out from a mate that the local company/distributor had buggered off (and thanks for not telling anyone, pretty hard to send a group email I guess....) Their email was basically "we are handling it" which gave me as much faith as Kingsley handling anything in that scene in Iron Man 3 while downing another beer.

Who should I contact to update my details for the sub, assuming that this mess eventually gets sorted?

Asked over on social media, but person just didn't respond. Should have asked here first really.

Thanks guys in advance!

I hope something gets sorted soon, rather get the rest of the comics than have to go the bloody bank and put a stop on any charges and replace my card. Again.

[Vairn]

How do you know what subscription/reference number you are? Was it noted on the paperwork somewhere?

Yeah, you would have something like Tansfor/No.
As your reference ID. it should have been on each invoice.
I threw out all my invoices as I got them, I only know mine from an email I sent bissettMagazines about a broken mug.

[Krayt]

Just got this email.... haven’t sent any queries myself....

**** Change of Payment Processor for Direct Debits to CCA International **** PLEASE DO NOT REPLY TO THIS EMAIL ****

Dear Mr Krayt

From 03/09/2018, Bissett Magazines are changing our payment processor for Direct Debit payments. Our new processor, GoCardless, will be taking over responsibility and power for all Direct Debit collections from this date and you will shortly be receiving an updated Service Agreement to confirm the change.

There’s no action required from you to continue paying by Direct Debit, and the change will not affect the service you receive in any way. The only change you will notice is that ‘CCAInternational’ will appear on your bank statement

GoCardless are taking over responsibility for future Direct Debit payments only, they will not be responsible for any chargebacks or refunds relating to previous payments between CCA International and yourself.

If you do not want your Direct Debit payments transferred over to GoCardless then you can cancel the service by contacting us on customer_service_aus@hachette-service.com by contacting your bank or via your online banking.

If you have any questions, you can contact us on customer_service_aus@hachette-service.com

[Vairn]

I have received no emails from anyone
But Auspost told me I have a package coming from a "D and D Mailing services"
Since I use a parcel locker I get cool notifications of mail heading to it!

who according to Google handle...
"PARCEL AND MAGAZINE DISTRIBUTION INTO AUSTRALIA"

so it may be some Comic books, or something totally random,