I have put in a complaint to QLD consumer protection and they have advised me that they have multiple complaints against tbi and have been trying to contact them since September 2019 and have not responded. They have also tried to send 2 agents to speak to them but since they have moved address and have not updated their address details, they have no way of contacting them other than email.

Quite disturbing since we know that tbi have been online updating their website, facebook and twiiter yet cannot respond to consumer protection. This is going to get interesting....