Same. If they try to say the early December charges were for November deliveries, what were the November charge for?
That they've charged all of us twice this week is a problem unless four volumes are on the way.
Rank 8 - Deluxe Member
Same. If they try to say the early December charges were for November deliveries, what were the November charge for?
That they've charged all of us twice this week is a problem unless four volumes are on the way.
Rank 8 - Deluxe Member
Agreed with both comments.Originally Posted by Paulbot
Valkyrie's SDF:
Transformer grails: Looking for a loose complete G1 Prowl and Hound.
Rank 10 - Admin
I got a a reply back, saying that they would refund the extra charge... which would take a few days.
I then asked if they knew why it happened, and if they were going to refund all of the other people who got double-charged... or if they have to ask for the refund.
I haven't got a reply to that yet, but I recommend emailing them with the dates of the charges in December, including any reference numbers that you might have (or a screenshot of the part of the bank statement that has the day of the two charges.
customer_service_aus@hachette-service.com
Rank 8 - Deluxe Member
Thanks Griffin
I'd advise everyone to check their bank statements and invoices.
I've just done that and found I've currently been charged four times ($160!) for which I have yet to receive anything for.
I've got the early December charge that should be 80+81 for me (post delays I assume). I've got the extra two December charges (early for January maybe, but the second is suspicious)
But I was also charged twice in September and didn't get anything extra (such as a catch up to the rest of you). If anything it means I still haven't received what I paid for at the start of November and the post delays aren't that bad.
Rank 3 - Basic Member
After about 5 emails and 2 phone calls.
They are sending me a copy of ALL charges.
So it wasn't just me they did a double charge too, someone must have done the processing TWICE.
There was also a charge on the 16th of October, which they said they never received. I showed them a copy of ALL charges, and they're refunding that one, and the second charge on the 14th.
so when I get the copy of chargers I think I need to go through it and see if there are other discrepancies.
Rank 8 - Deluxe Member
I think I'll have to do the same thing and double check the chargings.
Valkyrie's SDF:
Transformer grails: Looking for a loose complete G1 Prowl and Hound.
Rank 6 - Dedicated Member
Thanks for posting. Will check my bank thingo too.
Rank 8 - Deluxe Member
I have checked my bank account from March 2020 to January 2021 and it looks like the only time I have been overcharged is December where on the 5th and then twice on the 16th so I have emailed as well for all the charges that have come out since this has started so hopefully Ill get that sometime soon.
Also before Christmas, I picked up issues 82 and 83.
Valkyrie's SDF:
Transformer grails: Looking for a loose complete G1 Prowl and Hound.
Rank 3 - Basic Member
I know there are more rogue charges to my account then the two I got refunded, if they did refund the money hasn't arrived yet, email was on Thursday so still on the 3-5 business days.
But I've had 15 charges in 12 months. So it seems off. But talking to them is so hard since you always get a different person replying to emails with the same BS answers.
Rank 10 - Admin
Just saw on my bank statement, a credit/refund dated yesterday.
I also picked up the next two issues from the post office today (82 & 83 - volumes 90 & 81). The invoice enclosed was dated December 3rd, so if that is the day they charged my account, that would be the one on the 4th... and the charge on the 15th must be for the next pair that must be on its way (from the UK I guess, in bulk to the Australian distributor to send out to each of us).
If only my online statement showed reference/invoice numbers on the charges so that I could see for sure which charge goes with which pair of books.
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