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Thread: Masterpiece Soundwave available online at TRU.com.au

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  1. #1
    Join Date
    22nd Nov 2009
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    melbourne
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    142

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    I've got the same email 5 mins ago! Have to wait another week for acidstorm.

    Quote Originally Posted by skylynx View Post
    Yeah same dude i ordered on the 4th and there's been no update.
    Just got a reply from Customer Service tho:

    "Dear Valued Customer,

    Thank you for placing your Online Order with Toys “R” Us Australia.

    As you know Christmas is just around the corner, therefore our stores are currently at full capacity with stock preparing for Christmas.

    Due to our stores being at full capacity they are not able to accept any orders at the moment therefore there is a slight delay on your Online Order.

    We just wanted to confirm with you if you were happy to wait till we can fulfill your order. We are hoping to have your order dispatched by next week.

    If this is not an option for you please let us know and we can organise for your order to be cancelled and credited back to your account.

    We look forward to hearing from you soon."


    So yeah hopefully we all end up getting our packages soon

  2. #2
    Join Date
    14th Aug 2009
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    Adelaide
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    3,319

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    at least they are willing to fulfil it and not outright cancel. which means there might be a second run like mp-10 had.

  3. #3
    Join Date
    24th May 2007
    Location
    Brisbane
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    38,239

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    I think it's their way of saying that they need to verify all Soundwaves are sold, before they start cancelling orders and refunding money.

  4. #4
    Join Date
    7th Feb 2013
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    Buying some time to locate the stock before they send out the 'due to overwhelming interest in this product, we regret to inform you that your order cannot be processed' email.

  5. #5
    Join Date
    10th Mar 2008
    Location
    Melbourne
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    My box similar to Kaidens, also came from Maribynong.

  6. #6
    Join Date
    13th Oct 2012
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    Melbourne
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    Mine arrived today in good condition.

    From Belconnen in Canberra!

  7. #7
    Join Date
    8th Jun 2012
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    Melbourne
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    Gone.

  8. #8
    Join Date
    2nd Mar 2010
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    Dapto
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    Quote Originally Posted by Sinnertwin View Post
    Buying some time to locate the stock before they send out the 'due to overwhelming interest in this product, we regret to inform you that your order cannot be processed' email.
    My thoughts exactly.

  9. #9
    drifand is offline Rank 6 - Dedicated Member
    Join Date
    20th Jul 2013
    Location
    Perth
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    7,331

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    So what about those who got a dispatched email? Is that means you will get it?

  10. #10
    Join Date
    13th Oct 2012
    Location
    ACT
    Posts
    11

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    Quote Originally Posted by drifand View Post
    So what about those who got a dispatched email? Is that means you will get it?
    If you've got the despatched notification then you should be fine, the item is effectively in the post.

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