
Originally Posted by
lancalot
you can directly put in a complaint thru their phone number and they should give you a reciept number , i had my packages open by the time it arrive on my door step and empty just foam!!! , don't really know if it was here or in china side , but made a complaint to auspost and around two days later the main contractor of the post run in my area came to check the package and ask if i want to make a claim but i did already thru ebay and the seller refunded me. Then the main office also check up on the case as well phoning me the next day. So you should make a complaint directly to auspost !