I don't doubt you fuming right now Liege, as dodgy is putting it quite lightly.

At any rate mate, you can rest assured knowing that you have dotted every 'i' and crossed every 't' and have been nothing but patient in the wake of 'due process'.

I would escalate the dispute to a claim immediately if you receive no reply after 24 hours after your last communicae.

I wish you the best of luck mate.