Issues with 3rd party sellers online, as well as any online retailer, are well documented. Lost orders, broken products that are not replaced, exorbitant shipping costs, scalper pricing. I wanted to report some experiences I've had with the Reprolabels crew.

A couple of months ago, I ordered some stickers, specifically for Generations Blurr. The sticker sheet was not cut too well, and several stickers tore when I removed them from the backing. I emailed Reprolabels (politely) about it. Within 24 hours, I had an email acknowledging the issue and promising to rectify it. By this stage I had another order in with them, so they sent a replacement sheet for Blurr with that order.

On another occasion, I only received one of a 2-part sheet. They again apologised and rectified the issue immediately, shipping the correct order out to me at their own cost.

In my experience, they genuinely take customer service seriously. That kind of thing Is not as common as it should be. They don't always get things perfect, but they acknowledge it, apologise for it and fix it immediately. Kudos to them. I'm a customer for life, and I can't recommend them highly enough.

Quote Originally Posted by Hursticon View Post
Top bloody work Liege; Excellent results and photos mate, thank you very much for sharing these with us - I really should stop making excuses and acquire some more ReproLabels for my own figures.
Well worth it. In my opinion, they are a value adder to any TF, provided if you onsell anything, it's clearly disclosed.