Quote Originally Posted by d*r*j* View Post
There are a couple of points here with regard to TRU (Australia)... I don't think they want toy collectors as customers.
Perhaps. Either way, I still question how little support is given to their staff. If I was a customer after a specific item for my child's birthday and went to TRU for assistance, I would be thoroughly unimpressed by the complete lack of knowledge the staff have. The answers such as, "We're not getting another delivery for weeks" and "We don't know what we're getting till it arrives" (both of which I have received) would not inspire confidence. I'd be spending my money elsewhere, where I felt that the employee was willing to (okay, able to, but it's perception that matters here) take ownership of my query.