Service is not dead!! (transformerland.com)

[Tranceformer]

I've been a Transformerland customer for a very long time and for most of those years, I too had nothing but positive things to say of him.

Hey Boss!
I'm gonna reply to this real quick-like.
Yes, we had many good conversations over MSN, and I'd still like to consider you a friend

In recent months though he's been nothing but trouble. He forgot to ship certain items with my orders, failed to give accurate descriptions and takes weeks to reply to emails.

It may not be obvious to you, but Transformerland has really grown over past year, and for most of that time it was a one-man-show. We talked a lot over MSN, so there was no record of our discussion which lead to some of the confusion - it's hard to keep track of everything when I'm dealing with 100 orders a week + sorting thru collections and getting those payments out, and listing new inventory. In addition, March 8th we gave birth to our first child, so my wife is staying hope and packing/shipping orders in real time if baby lets her, so turnaround time is much faster now:

My last four orders with him have been terrible from a customer service point of view. He still owes me $25, a replacement G1 Omega Supreme tank, a new complete Gnaw and another Blaster figure

I'm a bit confused here...you paid $55 for the complete Gnaw, you didn't like the chrome on his teeth so I offered you a full refund if you simply return the gun and the tail, meaning you would get the figure for free. The parts were returned in a plain white envelope which got eaten up by the mail sorting machines, and the parts were lost. I showed you the pix and you suggested we settle at a $25 refund...I didn't feel this was any fault of my own so I didn't quite know how to respond.

To me it seemed like "if I goof, I eat the whole worm, if the you goof, we go halvsies". Anyhow, I offered a $25 store credit, which I thought was fair, given the circumstances.

I certainly cant see why I would owe you "a new COMPLETE Gnaw AND $25".

And I still have the description on the Omega you bough (Databases are such sweet wonders!)

"Complete, c8 (light sticker wear, otherwise nice). Electronics work, but both legs are gimpy in robot mode"

You said one of the leg cogs was missing, and you were OK with me sending you a broken cog since the legs were described as 'gimpy', just as long as you had some cog to stick in there...we never discussed an entire new tank.

The Blaster and the Omega were both going to be worked out, but we had reached an impasse by that point.

Anyhow, that's how I remember things
BTW, I found that Pointblank <G>

3. He charges more than the ebay marketprice.

I'm not sure about that either, I try to be fair in my pricing...many times when I sell stuff on eBay they go for more than I list them for on my site...here's just a few recent examples:

http://cgi.ebay.com/ws/eBayISAPI.dll...m=270606436808
http://cgi.ebay.com/ws/eBayISAPI.dll...m=270606436676
http://cgi.ebay.com/ws/eBayISAPI.dll...m=270606436688
http://cgi.ebay.com/ws/eBayISAPI.dll...m=270615395499
http://cgi.ebay.com/ws/eBayISAPI.dll...m=270618020820
http://cgi.ebay.com/ws/eBayISAPI.dll...m=270618021228
http://cgi.ebay.com/ws/eBayISAPI.dll...m=270616297885
http://cgi.ebay.com/ws/eBayISAPI.dll...m=270618021197
http://cgi.ebay.com/ws/eBayISAPI.dll...m=270618021169

It usually averages out, but buyers can get it all in one place without having to pay multiple sellers shipping costs. BTW, I _do_ get in harder to find stuff (uncommon 1987-1990 figures), but those almost always sell the day I list em. The sale-price history data is all available to the public on my site (restricted to complete items only for G1s for bandwidth reasons).

Again, we had some good MSN convo's, I'm sure we could resolve our differences if given the right circumstances.